Managed the delivery of the Order Management System (OMS) for the Data Platform group in Media Solutions. Work involved gathering data objects from a CRM and a vendor solution to provide reporting and support analytics. Evaluated the existing delivery system to identify contradictions and friction points in order to improve the organization’s delivery systemManaged the migration of Travel Ads data to AWS from an on-prem data center, and the deprecation of the legacy jobs and data. Managed the testing and adoption of data foundation improvements to ensure consumption of data assets from AWS data lake for critical business reporting. Worked closely with cross-functional teams and internal stakeholders (Analytics, Product, Machine Learning, Finance and Engineering) to identify and mitigate any quality issues or missing requirements raised in testing and required for full adoptionManaged the migration of Media Solutions Travel Ads and Display Ads to the Test and Learn (TnL) Platform. This work included the onboarding of datasets and metrics to the TnL Platform. Interacted with Product and Engineering to define, document and deliver core metrics required to measure performance and impact to Media Solutions experimentation for TravelAds and DisplayAds. Accomplishments* Managed the TravelAds Data Foundation adoption program to ensure robust testing is performed for critical business functions.* Managed the sunsetting of Snowflake from Media Solutions, resulting in a gross savings of 240K per year for Media Solutions. Worked closely with engineering and analytics to ensure the go-forward solution performs.* Aggregated and managed the RAID Log (Risks/Assumptions/Issues/Dependencies) across critical stakeholders to ensure everyone has visibility to the critical path between teams, with clear ownership and next steps. * Improved harmony across Sprint Pods, Product and Program Management; timeliness and quality of requirements improved sprint velocity.

Worked closely with the CIO to execute on strategic initiatives to mature the technology project office. Executed on high-profile, enterprise-wide projects that position the organization for growth * Guided the delivery of a disease modeling software, using agile methodologies to define and deliver a minimum viable product, and aggregate a robust backlog, keeping the team focused on high-value work* Defined and documented the user interface and user experience requirements which enable researchers to model diseases and visualize results* Identified workflow enhancements and guided delivery of an API integration project to replace a manual data entry process. Azuqua solution facilitated the population of contact records in SalesForce with survey responses from thousands of healthcare professions in IHME’s collaborator network.* Facilitated technical feasibility discussions and documented design decisions and tradeoffs. This work increased confidence in project management delivery estimates and helped to better manage change* Implemented workflow enhancements to better manage the intake, approval, planning and execution of technology projects; resulted in improved portfolio transparency and more accurate staffing forecasts

Evaluated new technologies and tools in support of partnership discussions. Defined processes and procedures for the D&B Partner Innovation Center. Lead the move to an Agile development process.Highlights• Implemented Agile software development processes for our Partner Innovation Center, using JIRA and Confluence web tools. This improved collaboration across distributed team to share research, break down tasks, and transition projects• Facilitated workshops for new opportunity ideation and helped design new solutions using D&B data to solve Supplier, Risk, and Sales/Marketing needs• Managed portfolios of new products and potential partnerships. These initiatives included the evaluation of new technologies and tools like graph database (Neo4j), advanced analytics platforms (1010, Watson), digital rights management (DRM) of data, Data-as-a-Service through Amazon AWS• Supported partner integration prototypes to drive delivery of D&B data to partner ecosystems (Microsoft, SalesForce, Oracle, SugarCRM, Adobe, others)• Wrote requirements for a prepaid ‘coinage' e-commerce platform allowing for Test-and-Learn activities. Solution improved the customer experience by enabling indirect sales of D&B data in real time through partner’s ecosystems (Microsoft, SalesForce, and Google)• Wrote requirements and managed development of a tool to automatically generate company descriptions, using D&B’s proprietary Worldbase file with data on 230M+ global companies. Product was developed in 3 months and sold in beta within 6 months from conception for $1M+• Demonstrated existing solutions to both internal and external stakeholders and partners

Took some time off and short-term contract work with AIM Consulting (Evergreen Home Loans)

Revised our JIRA workflow to better manage requirements and track progress of development and QA tasks.Highlights • Captured and documented business requirements into JIRA, and began tracking of Dev/QA tasks to the business requirement• Facilitated client user workshops on-site in Australia, documenting system and user requirements from a global top-50 telecom, in support of their migration to Globys’ online bill presentment and payment system• Coached and trained new team members in UAE, India and Australia bringing them up to speed in a few weeks and increasing the BA team’s throughput by 50%

Managed the implementation of a technical center for the intake of claims system support issues.Highlights• Re-engineered business operations for 5 legacy claims systems resulting in 93% improvement of 2500 aged service requests (18 days to 1.2 days) over a 5-month period• Negotiated service level goals for claims systems support and defined reporting requirements to track KPIs for senior management• Developed methods and database to track service levels, team member performance, and bugs for IT

Compiled and managed the product roadmap for a proactive and reactive chat web service used by hundreds of company websites. Negotiated priority of features with stakeholders. Implemented organizational changes in a move to Agile development. Positioned product for merger, and designed the go-forward solution after merger.Highlights• Created a product council of key stakeholders to increase transparency and promote goal alignment • Compiled and managed the product roadmap defining the product vision for engineering and sales• Aligned releases with the product vision and developed prioritization protocol with engineering• Managed the post-merger alignment of feature offerings between the two company solutions, positioning the go-forward product for customer retention and revenue• Performed a feasibility study of a text-messaging channel to complement our mail and chat web service offering, interfacing extensively with the engineering team• Created online presentations of features and expected benefits for each release, managing the training and rollout to both internal resources and client users

Defined the role of the business systems analyst in an organization developing a centralized PMO.Highlights• Created business case with cost-benefit analysis for a Customer Relationship Management (CRM)• Created test strategies, success criteria and scenarios for system testing and end-user testing• Conducted system testing, documented defects, and worked with Development to resolve issues

Liaised between client and corporate I.T. during scoping, requirement gathering, development, testing and deployment of a web-based, ordering platform for client’s marketing collateral.Highlights:• Project managed an initiative to deliver compliance critical material to 250 bank branch openings in new markets over a 10-month period.• Managed testing of a migration to Oracle Financials suite, in support of a pending company merger.• Led client training to facilitate the conversion of a manual requisition program (facsimile) to a custom web-based order entry system for 15 administrators and over 20,000 end-users.

Engaged on multiple contract assignments:Managed the message testing between Charles Schwab, Schwab Capital Markets LP (market makers) and SIAC (NYSE/AMEX exchanges) for automated redirecting of Schwab listed retail flow based on bias router settings of market makers and order qualifiers.Interviewed team members and documented procedures for a proprietary trade and allocation reconciliation application (Mercury) for Services to Institutions. Wrote user manual and documented enhancements and bugs for Development. Performed user and system validation testing to ensure the solution delivered met the need of the business.