Systems Operations Rep
Boston, Ma
Provided operational direction and instruction by coordinating and communicating with local airport operations organizations, FAA Air Traffic Control, flight crews, ground staff, contract employees, and other system operations groups Assisted in arranging passenger protection, ground transportation, hotel accommodations during disservice situationsHandled sensitive security information and maintained detailed regulatory documentationUsed multiple computers and systems to monitor local operationsAssembled passenger, cargo, fuel, crew and other load data for automated and manual computation of aircraft weight and balance to optimize payloadMonitored the performance of union teams to ensure daily, weekly, and monthly goals were metDeveloped and implemented standard work and continuous improvement processes to ensure consistency on operational, service and product deliveryEnsure employee compliance with ADA, ACAA, DOT, and FAA regulationsDelivered classroom, practical, and on-the-job instruction and provided technical and procedural supportConducted routine investigations into performance, safety, complaints and other issues
