Brian Pertl Email & Phone Number

Rancho Cordova

Ability to create a strong rapport with your callers.Great at listening and identifying your caller’s needs.Great influencing skills. Ability to close sales

Rancho Cordova, Ca

Provide education and assistance to internal and external customers via telephone. Ensure accurate, timely and efficient customer support while delivering World Class service. Respond to complex inquiries from members, doctors and clients in a manner that supports divisional and company goals.

Rancho Cordova, Ca

Manage inbound claims inventories and processing them to meet specific timeliness. reaching out or following up with offices to support workflow guidelines in a businesslike professional manner.

Rancho Cordova Ca

Provide education and assistance to internal and external customers via telephone. Ensure accurate, timely and efficient customer support while delivering World Class service. Respond to complex inquiries from members, doctors and clients in a manner that supports divisional and company goals.

1201 K St. Sacramento Ca 95814

Responds in a professional and courteous manner to telephone inquiries regarding all areas of the association that includes, billing, requests for resources; investigating and resolving customer problems and disputes in a timely and efficient manner. Awareness of who to refer specialty issues to and follow through to the final result.Works with the Practice Support Center directing callers to the appropriate resources on the Compass or by transferring the caller to the appropriate Analyst when additional assistance is needed.Assists in Recruitment and Retention by communicating the benefits of membership to current, lapsed, former and new members.

Rancho Cordova, Ca

Responsible for improving customer retention through programs and services provided to the customer. Works extensively with the customer to resolve billing problems, account activation, and technical issues in an effort to retain their service/relationship with Sprint. A working knowledge and understanding of the full suite of Sprint products, and services, and promotions.

Responsible for investigating, analyzing, and resolving complex client-specific concerns related to systems, claims, networks, or providers. Ensures strict adherence to established policies and guidelines to meet or exceed customer service expectations.

Supervised all daily activity to ensure compliance with company business and customer service policies. Developed call flow strategies, and improved Ancillary sales goals. Supervised personnel in all aspects of call center operations, including credit, complaints, and general Information. Consistently exceeded assigned goal of 92% customer service level.

Trained new hire classes and monitored representative's performance. Managed new hires as a team supervisor during probationary period. Facilitated continuing education and new hire classes for business support channel. Designed and conducted training programs. Reviewed, investigated and resolved customer issues. National Strategic Accounts Coordinator Verizon Wireless Maintained national corporate accounts between 1000 and 14000 lines. Acted as a point of contact for clients conducting needs analysis and closing customers on products and services. Placed orders for customer service and equipment using multiple billing systems and software. Inbound Telesales Representative Verizon WirelessManaged inbound sales calls: Qualified customers by assessing their needs and providing solutions to those needs through listening and/or probing. Using sales techniques to facilitate customer acquisition and closing sale.Accomplishments: Exceeded sales quotas by 155% over goalMet and exceeded Call Center measures of availability, adherence and average talk time.Conducted leadership training classes to enhance leadership's awareness.Created, designed and led training curriculum and presentations for policies/procedures and products and services.