-Produce in-depth, high quality research reports on a broad set of asset management topics.-Create and deliver presentations at Cutter conferences and industry events.-Collaborate with fellow Cutter Research, Benchmarking and Consulting associates.-Write articles/whitepapers for Cutter’s website.-Lead member discussions on Cutter webcast events.-Suggest and promote Research topics for future consideration.

- Monitor and manage defined benefit plan contracts with respect to:- funding levels- client requests/questions, including those about contract language and provisions, participant benefit status and audit requirements- internal processes, including working with underwriting, operations, legal and actuarial- Respond to or coordinate service issues such as:- benefit listings/requests- financial data- contract deposit and withdrawal requests- Coordinate clients' and auditors' requests- Monitor cash flow to ensure sufficient funding levels to cover MOL, benefit payments, and plan expenses- Coordinate the preparation of contract amendments, indemnification agreements, and absolute assignments

JOHN HANCOCK SIGNATURE SERVICESBoston, Massachusetts(6/2011- Present)Provide quality support and service to Omnibus Firm Broker Dealer partners and John Hancock Funds National Account partners; manage trade reconciliation, general fund information, trade corrections, and commissions. Collaborate with Dealer Services Project team and DST system provider regarding conversions, system enhancements, and mergers. Monitor Omnibus firm new accounts; maintain master account lists, verify accuracy, and ensure regulation compliance of NSCC Mutual Fund Profiles II. Communicate with diverse populations daily, including broker dealer partners, DST system vendor, and other key groups. Manage monthly invoice tracking reports, ensuring all invoices are received and paid in a timely manner; monitor discrepancies and implemented resolutions. Selected accomplishments:-Lead member of team challenged to spearhead initiative to convert several fund companies into the Omnibus trading platform in a time sensitive environment.-Instrumental in optimizing operations; identified areas for improvement and offered sound recommendations focused on enhancing service, mitigating costs, and driving business. -Established and cultivated relationships with vendors, key contacts, and various working groups across John Hancock Signature Service and John Hancock Funds.

MFS Investment ManagementBoston, Massachusetts(2/2008- 8/2010)Held full accountability for processing daily transactions, including redemptions, purchases, and all account maintenance activities. Interfaced extensively with back-office support clients to resolve various account issues, including complex adjustments and NSCC FundSERV / manual trade rejections. Generated NSCC trading and networking reports; monitored delinquent trade, and variance reports.Selected accomplishments:-Primary contact for providing sales and commission reports to wholesalers and their clients-Ensured there was no variance on the balance sheet for any transaction or commission fees for entire dealer service group-Recognized as Top Performer due to quality of work, and ‘above and beyond' client service.

Assist the head coach in all aspects of running a NCAA Division III basketball program.

MFS Investment ManagementBoston, Massachusetts(1/2007- 1/2008) Provided high quality customer service to MFS shareholder, brokers and internal clients while maintaing all MFS and SEC guidelines for support and privacy. Efficiently and accurately processed financial transactions for MFS clients. Mentored new customer service reps and assisted trainers by providing demonstrations of procedures to new classes. Selected accomplishments:--Problem-solved for investment professional clients to find solutions to issues with client accounts.-Recognized as Top Performer due to quality of work, and ‘above and beyond' client service.-Critical team member in large scale fund conversion projects.