- Lead the Digital Project Management team and direct reports.- Complete management training course.- Create and implement processes to improve workflow.- Ensure processes are followed so that work is completed on schedule and budget.- Assist with proposals, project briefs, creative briefs, and scope documents.- Develop and manage project plans, estimate website projects, and manage schedules and budgets for complex website projects.- Approve digital project requests and open projects in a timely manner with consistent task names and timelines.- Manage concurrent digital projects from initiation through completion while collaborating with cross-functional teams using waterfall, agile, and hybrid project management methodologies.- Control project scope so that project deadlines are achieved.- Prioritize workloads, manage timelines, and adjust resource allocations to mitigate schedule delays and meet deadlines.- Track projects to maintain accurate documentation, provide project updates, and clarify needs.- Implement quality assurance including proofing/editing copy and SEO metadata, reviewing designs/layouts, testing websites, and tracking revisions.- Work with planning website navigation, information architecture, and other UX/UI elements.- Alert account executives of budget or timeline challenges.- Update project schedules.- Collaborate with team leaders to ensure balanced workloads.- Lead and engage in project kickoff, creative, and status meetings.- Compile and analyze reports for project efficiency and increase estimating/pricing accuracy of digital projects.- Work on the Web Project Task Force to audit and implement new Digital Project Management processes.- Work with the New Business Development team on pricing models and plans to provide achievable estimates and timelines for potential clients.- Write job descriptions for Digital Project Management roles and work with supervisor and HR in recruiting and interviewing applicants.

- Manage concurrent website development projects and teams from project kickoff through project completion.- Produce schedules and plans based on scope of work, timeline, budget, and client expectations while collaborating with cross-functional teams.- Plan website navigation and information architecture to improve UX/UI elements.- Compile and organize client content and prepare the content for use on websites (proof and edit copywriting and modify images and graphical elements).- Implement website design, branding, content, and functionality using website content management systems including WordPress, DNN, Sitefinity, and Shopify.- Lead and engage in client, project kickoff, creative, and status meetings.- Manage resource allocations and scheduling with the Traffic Manager.- Track projects with project management tools and create project status reports for sales and production teams and clients to maintain accurate documentation, provide project updates, and clarify needs.- Implement quality control processes (website testing, proofreading, revisions, reviews, and approvals).- Produce informational tools, instructions, and handouts for clients.- Support sales in estimating projects.- Create project list by type and tools used to reference during future project estimating and planning.- Develop/assist with proposals, project briefs, creative briefs, and specification/scope documents with sales team.- Research and test project management programs, website development tools, and WordPress plugins.- Work on-site with project team and tournament staff at the Wells Fargo Championship golf tournament updating the tournament website.- Assist client technical support team.- Initiate thousands of dollars in project savings regarding planning and meetings by streamlining processes and putting information online for clients to save on printing costs.- Identify process improvements with sales team that addressed thousands of dollars in waste.

- Manage web-based initiatives, application development, and e-marketing.- Produce budgets, project schedules, and plans, considering scope of work, timeline, costs, and client expectations.- Develop status reports and lead status meetings.- Lead and engage in client, project kickoff, and creative meetings.- Collaborate with account leaders to develop resource plans to assure resources are in place for each project.- Prioritize workloads and adjust resource allocations to mitigate risks with schedule delays and meet deadlines.- Coordinate project deliverables to ensure team stays on track.- Incorporate quality control processes (testing, proofreading, approvals).- Manage change request process and document scope changes.- Provide IT contact and tech support for office computers.- Work on the New Business Development team to manage prospect research, pitch-kits, and follow-ups.

- Manage concurrent projects from proposal development to project completion with varying priorities, schedules, and budgets while collaborating with cross-functional teams.- Lead client, project kickoff, creative, and status meetings and communicate needs to project team members.- Resolve creative issues with design and development team members.- Proof and edit creative materials including design, copy, and layout.- Communicate with clients for reviews and approvals.- Develop and direct project plans, schedules, estimates, and budgets for complex digital and non-digital projects including print marketing, direct mail, interactive CDs, point-of-purchase programs, and a retail store program for agency's largest client.- Develop and approve project proposals and creative briefs and make presentations to clients.- Assist with the planning and attend national trade shows and events in support of clients.- Develop/assist with proposals, project briefs, creative briefs, and scope documents.

- Supervise website marketing program for agency's largest client (over 2,000 dealer websites).- Direct web, print, and point-of-purchase design and development with art, copy, and web development.- Manage project development from order entry to final billing.- Direct data entry and orders received for marketing program.- Lead customer service with client's corporate staff, sales representatives, and dealers.- Lead and engage in project kickoff, creative, and status meetings.

- Administer credit approvals, reference checks, financial reports, invoicing and statements, payables entry, month-end closings, bank reconciliations, interactions with customers, sales representatives, banks, and vendors.- Provide in-office computer trouble shooting, updates, daily backups, and contact with IT support group.- Assist in the closing of operations including monitoring of collections, cash flow, projection of payables, and preparation of the closing of the books.

- Manage trade show participation - confirm registrations, schedule travel and lodging, and direct post-show prospect follow-up.- Create sales lead databases, assist in development of product catalog and price lists, manage bulk mailings, assist in planning and organizing the national sales meeting in Charlotte, NC.- Provide service for customers and sales representatives, process furniture orders including order entry, tracking, and follow-up, investigate/resolve back orders and issues for customers and sales representatives, invoice completed orders, work with Brand Manager to create and maintain sales and purchasing reports and databases.

- Use MS Excel to create sales order forms and macros for collecting data to produce reports and graphs detailing salesperson dealer visits, prospect calls, and industry trade show information. Facilitate requests for materials from sales associates, investigate/resolve back orders, and process purchase orders for product display materials.

- Provide customer service for national dealer base and sales staff, process orders, create data collection forms, produce reports detailing salesperson dealer and prospect visits.

- Support Sales Assistant, maintain dealer databases, coordinate travel and lodging for dealer sales incentive packages and sales meetings, create/update dealer sales spreadsheets, assist Technical Services department with training schools, and provide administrative support to other departments.