Brian Phipps Email & Phone Number

Warehouse work pick and pack orders is the short description.

Skills• Organized and professional * Independent worker• Prioritize and multi-task * Problem solving• Full attention to listening * Verbal communication skillsWork History: Macy’s (Previously Dayton’s, Target, Marshall Fields) Gift Card CoordinatorCustomer Service:* Proven ability to serve customers and build positive relationships.* Maintained excellent relationships through good work ethics and relating to customer needs.* Directly worked with clients by answering questions promptly.* Handled customer questions and concerns in a professional and timely manner.* Rang orders through a POS terminal.* Pulled stock, packed and shipped orders accurately and efficiently.* Effectively maintained positive work relations with other departments an ability to work as a member of a large corporate team.Financial:* Forwarded orders of suspected fraud to Loss Prevention Department.* Verified billing information for gift card orders.* Kept records of customer accounts and worked to resolve credit issues.* Investigated and prioritized orders flagged for a credit check.Training/Leadership:* Responsible for the accurate training of seasonal employees.* Coordinated workload for individuals.* Served as a mentor for staff; answering questions and assisting with problem solving.* Able to gather, organize and present information.* Demonstrated effective written and verbal communication skills.Use of computer, phone, fax, printer, files