Brian Piccolo Email & Phone Number

810 Mission Oceanside Ca

Responsible for the maintenance, reliability of operations, and management of VMware vSphere environment of 120 virtual desktops and 250 virtual Windows and Linux servers.Disaster and Recovery implementation and management for business continuity.Mobile Device Management implementation and administration for all company issued laptops, cell phones, and tablets.Project Manager for system and software upgrades and procurement.Identify, troubleshoot, and resolve a wide range of technical problems in person or over the phone.Inter-departmental and user support via ticketing system and dedicated help line.Asset management implementation and management

Murrieta, Ca

As a Managed Service Provider for Information Technology company, I was the lead customer support contact for clients. I provided responses for technical issues submitted over the phone or via email to our ticketing system.Implemented, maintained, and offered advanced troubleshooting for Windows servers, virtualization (ESXi, Hyper-V), Microsoft Exchange and Active Directory, VoIP and PBX servers, Disaster recovery systems, Google Apps for Business, and Cisco networking switches.Utilized CRM ticketing systems to manage time and resources and billing for clients.

1259 Activity Dr Vista Ca 92081

Created templates to improve workflow using Microsoft Word, Excel, and Access.Provided excellent customer support in person, over the phone, or over email for our distributor and clientsMaintained, repaired, upgraded hardware and software including multifunction laser printers, computers, phones, and networking equipment.Implemented and configured data storage, processing, transfer, and security