- Increased OTTR of a product line from 0% to 78%- Responsible for ensuring weekly revenue targets in the factory- Developed a new process on how to address/track Gate 2 issues within a Repair & Overhaul setting- Delay coded late to OTTR POs- Submitted RTVs within FFA and DPAS guidelines

• Spearheaded a new intercompany communication network to enhance efficiencies, improve customer service, and revamp the system for handling rental equipment• Designed and implemented a safe environment for staff and customers during COVID-19 pandemic using social distancing protocols without increasing lead times• Implemented new process to revamp the system for handling rental equipment, reducing bottlenecks• Supervised and instructed over 10 employees• Oversaw $18,000+ in revenue on busiest rental days

• Fast-paced working environment loading and delivering packages.• Excellent customer contact skills and dexterity were required.• Load vehicles with listed goods in route order ensuring goods are loaded correctly while taking precautions.• Plan and follow the most efficient routes for delivering goods.

• As a server at this incredibly busy restaurant, I was always on my toes and at the disposal of the customer to ensure a superb dining experience.• Constant focus was required to ensure top quality service by balancing timing for taking and inputting orders, delivering food and drinks, removing used tableware, and putting a smile on every customers face that was in my care.

As a senior member of dock crew I prepared boats for customers throughout the day and taught customers the rules and operations of watercraft. I watched customers on the water to ensure their safety and would confront those who were being reckless on the water. I also was in charge of inspecting watercraft for damage and ensuring the safety of the boats while customers would dock through percise instructions dependent on the wave conditions and wind direction.

As a deckhand on the parasail boat, I take professional photography of customers while on the boat and in the air, complete maintenance tasks, keep the boat clean, tend to parachutes, inflate/deflate chutes, take care of customer needs, all while providing customers with an experience they'll remember fondly for the rest of their lives. My primary responsibility was maintaining the constant safety of customers.

I worked the summer as a bus boy cleaning tables, floor, and providing customers with excellent customer service by interacting with them as soon as they enter the door and answering any questions or requests they had.