Brian Priest Email & Phone Number

Texas, United States

Dallas/Fort Worth Area

Ensure daily assigned revenue is completedMaintain a high level of service qualityStandardize pest control technician service routes to improve route densitySchedule and review daily routes with techniciansHandle customer complaints; investigate and resolve customer service concernsAssist technicians with field service requests and delinquent accountsOrder and maintain equipment, supplies and materials required for service workCreate a positive work environmentAttract and select high caliber employees, while maintaining qualified staffActively manage performance and motivate service staffFollow and enforce work procedures, prepare work schedules, and expedite workflow to subordinatesMaintain appropriate certification/licensing as required by the state or by branch managementCoordinate training and licensing of new and existing service personnelCoordinate and/or provide continuing training as neededMaintain truck inventory records and perform periodic inspectionsDelegate duties and examine work for accuracy and neatnessMaintain record of all commercial vehicle licenses and pest control licensesAssist General/Branch Manager in other duties assigned ensure performance objectives are met.Supervise and mentor sales staff in the field to evaluate and improve their sales skills.Graduated from the Master Sales Program.Head of Safety Committee and Engagement Squad.Manage and direct the effective activity of the sales department to achieve assigned goals.Follow up on customer complaints and communicate and negotiate with customers to reach a satisfactory resolution of the assessed problem. Develop procedures to minimize customer complaints and improve customer retention.Evaluate daily the Monthly and Annual Key Performance Indicators. On a weekly basis, evaluate the performance of the sales team to make salary recommendations and recommend disciplinary action(s) consistent with company policyPrepare regional and corporate reports for weekly meetings

Dallas

$400k Annual SalesEstablish and build relationships with vendors, builders and clients by holding training sessions on a monthly basis covering HomeTeam's entire line of products and services.Educate and Develop employees on Emotional Intelligence & Leadership Outside the Box.Train and work in the field with service staff to evaluate and improve their customer service skills and ensure performance objectives are met.Supervise and mentor sales staff in the field to evaluate and improve their sales skills.Graduate of the Master Sales Program.Head of Safety Committee and Engagement Squad.Manage and direct the effective activity of the sales department to achieve assigned goals.Follow up on customer complaints and communicate and negotiate with customers to reach a satisfactory resolution of the assessed problem. Develop procedures to minimize customer complaints and improve customer retention.Evaluate daily the Monthly and Annual Key Performance Indicators. On a weekly basis, evaluate the performance of the sales team to make salary recommendations and recommend disciplinary action(s) consistent with company policy.Prepare regional and corporate reports for weekly meetings.Sold and performed Termite Inspections and Services

Lewisville, Tx

Improved Customer Service scores by 22%, increased sales on warranty products by 15%, and increased online sales by 49% in 2017. Reduced shrink by 15% in 2017. Omni Channel Captain for District, handling all non-brick and mortar sales. Provide guidance and direction to the store team in the areas of guest satisfaction, team/associate development, merchandising, inventory, cash control, human resources, safety, loss prevention and expense control, so that the store will operate effectively and profitably.Accountable for financial results, guest service, operations and human resource management for that location. Serves as a role model and as a coach. Builds a strong team by helping associates understand policy and strategy to ensure consistent and standard execution of Company initiatives.Provide leadership and develop and maintain a highly efficient profit center, appropriately balanced between business objectives and effective human relations. Responsible for the quality of store associates. Actively participate in the recruiting, selection and orientation of all new team members. Actively recruit quality candidates for the company.Maintain awareness of retail trends and competition and provide feedback to District/Regional Leadership.

Dallas/Fort Worth Area

Responsible for all store day-to-day store activities. Protects and secures all company assets, including store cash. Responsible for managing sales forecasting, work scheduling, payroll hours, and productivity. Responsible for evaluating, recruiting, hiring, training, motivating and counseling of Dollar Tree associates. Maintain a professional and friendly environment with customers, subordinates and supervisors. ● Ensures that all Dollar Tree associates have completed required training guidelines while maintaining a favorable training environment. Maintains standards of merchandising presentation and store signage to maximize sales. Provide leadership and direction to associates as appropriate to include utilization of daily planner and index cards. Adheres to all policies and procedures including safety guidelines. Processing of all required reports, documents, and memos. Implement all Store Support Center directives​.

Sherman, Tx

Provide direct supervision, coaching, training, development, and performance management of supervisors and associates.Share accountability with other store leadership to develop talent and build a sales culture where employees clearly understand what is expected to deliver business results.Deliver on all aspects of the sales experience through all touch points with Best Buy inside and outside of the store (eg. Online, Services, Delivery/Installation, Solutions etc.).Drive positive outcomes of key sales indicators in support of Revenue, Margin, and NOP goals.Integrate partnerships and 3rd party programs specific to sales, training, and customer facing initiatives to ensure seamless experience.Engage customers using selling skills to build complex, connected solutions while maintain a balance of high velocity and high service.Motivate, coach, recognize, and performance manage employees to reach their full potential.

Dallas, Tx

● As General Manager tasked with managing 40+ employees of an A Volume store with sales of $13,000,000 annually. ● Increased Customer Satisfaction percentage from 84% to 92%. ● Lowered shrink by 24% in two years. ● Top ten Store in profit at 29%. ● Top test store for regional products. ● Increased total sales by 51% from 2011 to 2013. ● Note: Initially employed as a part-time cashier, and advanced to full-time Department Manager within 12 months. Promoted to Assistant Store Manager in 2009.

Dallas/Fort Worth Area

● Analyzed building plans, sketches and studies blueprints, to follow client’s specifications about type of material required, dimensions and locations. ● Repaired and maintained the wooden structures and equipment in the building. ● Dealt with budgets, made calculations of working hours, material cost and presented different proposals to clients. ● Performed general laborer work such as placing concrete and installing framework.

Education record

Activities and Societies: Criminal Justice and Crime in America

High School Diploma, Criminal Justice/Law Enforcement Administration

Activities and Societies: Football, Golf Team