Brian Rainey Email & Phone Number

Austin, Tx, Us

Austin, Tx, Us

-Triage and assign workload ratings to tickets in daily stand ups and weekly grooming sessions to prepare for upcoming sprints-Complete system administration tickets from a variety of teams for issues ranging from error troubleshooting to continual process improvements -Meet with stakeholders as a Subject Matter Expert to translate their goal into actionable items to work on and to establish project timelines-Audit for ways to improve existing processes and database usage to improve user experience and system run times-Document workflows and processes for new hires and stakeholders to improve knowledge acquisition and workflow adherence

Austin, Texas Area

-Complete all responsibilities outlined in the Level I role-Triage and troubleshoot advanced system and platform errors-Construct and manage multifaceted projects for process change, documentation, and troubleshooting-Work directly with management to discuss big picture plans and initiatives for the department-Act as subject matter expert for all Level 1 employees

Austin, Texas Area

-Audit and optimize social media and online review platforms to ensure a consistent online presence-Communicate directly with small business owners to address access, functionality, and informational related inquiries -Research and troubleshoot dynamic, multifaceted platform-related errors in internal and external systems-Work on specialized teams to train new hires, communicate with other departments, and complete tasks requiring advanced system knowledge

Davis, California

-Create requisitions for employee recruitment, schedule interviews and essential pre-employment appointments, and conduct hiring appointments -Handle confidential information in several databases and manage complex caseloads-Communicate and maintain extended correspondences with numerous campus partners-Generate daily reports on department workload, create hiring paperwork for campus clientele, and train new employees on job functions

United States

-Responsible for planning and facilitation of in-class activities with new students-Research and provide information about campus resources to incoming students-Lead and engage in group discussions with students and facilitators regarding academic and social topics of the University

United States

-Responsible for creation, maintenance, and implementation of multiple training programs -Communicate with family participants, student staff, and fellow supervisors regarding program statuses-Help plan and direct family orientation programs with and without oversight from professional staff members-Manage program materials and track student staff schedules and performance

United States

-Responsible for interpreting and encoding data into meaningful information for analysis-Stage experiment and process participants-Present research proposals pertaining to areas of interest in psychology

United States

-Member of leadership team responsible for orienting over 5,000 incoming students to campus facilities-Advised incoming students in a small group setting to provide student specific advice-Delivered speeches on areas of academic interest to large groups in a lecture hall setting-Received extensive training on federal and state academic policies, techniques on advising students, and available campus resources

Ux/Ui Design Certification, User Experience/User Interface Design

Bachelor Of Science (B.S.), Psychometrics And Quantitative Psychology, Graduated

Activities and Societies: Captain, Intramural Sports Teams