03/12 – Present Application Analyst II, EHR Support Services Sutter Pacific Medical Foundation / California Pacific Medical Center• Provide Epic and technical support for the product line in addition to providing triage and troubleshooting to all users in the SPMF/CPMC region. • Monitor the systems for data quality, efficiency, operation and date integrity and appropriately escalates issues/problems. • Provides system analysis, design, development, documentation and configuration as well as testing and training of the product. • Provides standardization direction for the product aligning the application version and workflow with current standards• Work with end users to develop more efficient workflows. • Lead optimization and upgrade training sessions for up to 50 people at a time. • Epic Go-Live Implementation Support.

• Program Software Using Andover Control’s Continuum software to make building controls function properly• Test existing code and develop test cases for networks in place to assure reliability when installing or expanding networks• Responsible for programming network switches, routers, card access controllers, door switches, HVAC controls, network devices and all other BACnet devices • Install and configure Network IP Cameras and DVR software• Installation and configuration of desktop PCs, dell servers and switches, Linksys switches, SQL servers, VPN clients, • Virus Correction• Build MS Windows Desktop machines to Clients standards. • Develop Network Architecture and Network Riser diagrams using MS Visio for large scale corporate offices• Assisted in on-site installation and upgrade of networks • Develop software Code using Plain English Protocol to make buildings run more efficiently.• Troubleshoot BACnet devices using the GUI and Terminal Mode, Windows Hyper Terminal, Windows Command Line, UVNC Remote Access, as well as Client Help Desk type support• Provide User Support and Training • Windows and Continuum Network administration• Software Application Support

Provided "Feet on the Floor" Go Live Support to users of EPIC for both Hospital and Foundation ImplementationsDevelop, implement and execute test cases for Ambulatory and Inpatient Projects using MS Excel and MS VisioExecute existing Ambulatory and Inpatient Test scripts and Modify as necessary.Modify existing test cases for Epic Version UpgradesGather Business Requirements and develop test cases from various Epic Inpatient and Ambulatory Teams; Resolute Hospital Billing, HIM Coding, Cadence, Identity etc.Proficient in manual, functional and integrated test activitiesMaintain documentation of results per Sutter Audit StandardsCoordinate all defect reporting with management, regional support Subject Matter Expert, and the hospital Subject Matter Expert. Strong ability to work closely with affiliate's application users and vendors, including technical professionals for both the Mather IT and the affiliates.Coordinate and escalate as necessary to assure a successful and timely resolution to all outstanding issues. Accustomed to multi-tasking under tight deadlines and rapidly changing priorities.Development of strong bonds with each of the regional affiliates Subject Matter ExpectStrong defect writing skills using Mercury Quality Center Software