Brian Rathod Email & Phone Number

Adelaide, South Australia, Australia

Melbourne, Victoria, Australia

• Developed and implemented data collection systems and other strategies to optimise statistical efficiency and data quality
• Acquired data from primary or secondary data sources and preprocessed data in Python and R
• Performed desk research to identify factors influencing customer acquisition and retention
• Identified customer profiles to improve targeting, categorized them and suggested profiles to focus strategies upon
• Presented findings using Power BI dashboards and weekly reports to supervisor

Anand, Gujarat

• Served as the first point of contact for customers seeking technical assistance over the phone or email
• Managed Desktop and mobile Devices (hardware, software and connectivity) incidents through to resolution
• Provided standard and approved hardware and software support and maintenance on Desktop and mobile devices
• Analyzed Service Desk calls for Desktop Devices and reported incident data
• Identified and advised customers of any potential user training requirement and automation

Anand, Gujarat, India

• Undertook roles and responsibilities in line with organisational requirements under the Sales and Marketing departments

Masters Of Analytics, Analytics, It

Bachelor Of Business Administration (Hons.), Information Technology