Brian Reed Email & Phone Number

Provide Resource Management guidance to the organization Responsible for serving as the subject matter expert on specific processes. Design and deliver training related to industry standard practices for performing Freddie Mac technology roles. Create, maintain and deliver an appropriate range of training materials and courses for business processes. Provides resolutions to an extensive range of complicated problems. Independently determines and develops approach to solutions. Represents the organization as the principal customer contact on contracts and often performs project leadership role. Interacts with senior customer personnel on significant technical matters frequently requiring coordination across organizational lines.

Manage the project portfolio for IT at Freddie Mac. Train users on Planview. Implementation manager for role grade implementation.

Define and document the business processes for using the Planview system.Develop prototype reports using Business Objects.Participate in upgrades of the Planview system.Lead the tracking, testing, and resolving of technical issues and applying hotfixes to the Planview system.

Provide consulting or contracting services to small to large companies in the Metro Atlanta area.Areas of focus include: project management, strategic planning, tool implementation, training, Microsoft Access, web development and hosting, resource planning and tracking, hardware selection and installation, and budgeting.

Developed the processes and tools to sustain a long-range technology plan.

Manager in the Information Technology PMO.Managed a support team for and the implementation of the budgeting and PlanView applications

Developed an enterprise budgeting tool to produce reports showing the progress of all projects.Tracked over 900 consecutive projects with regards to their phase in the life cycle, targeted implementation date, budgets, and scheduled hours to completion.

Tracked and reported over 600 projects with regards to their phase in the life cycle, targeted implementation date, and scheduled hours to completionOrganized and tracked nearly 1,000 resourcesParticipated in Year 2000 issue tracking activities in a Y2K Event Management Center

Provided the necessary computer training and support as required by the user groupCreated, updated, and maintained the automated grading model for the Achieving Success in the Financial Services Industry course given at Hagerstown Junior CollegeAided in the project planning, design, and analysis of a performance measurement database

Assisted in the organization and maintenance of the Learning Resource CenterProduced the graphical and tabular designs within the Achieving Success in the Financial Services Industry textbook

Created and maintained the Information Services and Service Quality MISProvided analysis of the data through daily and monthly divisional results presentationsCreated the necessary user guidelines and training for Quality Assurance representatives to properly maintain department specific quality dataObtained and processed customer survey results gathered by Service Quality

Created and maintained the Customer Service Daily MISProvided analysis of the data through daily and monthly results presentationsAssisted managers with quality monitoring of call center staffProvided analysis to determine staffing needs for meeting the organizational goals

Assisted customers with questions regarding their accounts.

Assisted merchants with disputes from their customers.