- Lead and manage all aspects of fitness facility operations to ensureexceptional service delivery.- Mentor and coach employees, helping them reach personal andprofessional milestones.- Drive member satisfaction through effective problem resolution anda customer-focused mindset.- Uphold the highest standards of health, safety, and cleanliness in linewith company policies.- Collaborate with cross-functional teams to foster a positive,inclusive, and energetic workplace culture.- Serve as a brand ambassador in the community, buildingrelationships with members from diverse backgrounds.

- Onboarded and developed a team of employees responsible for assisting new and current members toward achieving their health and fitness goals- Educated my team on sales, relationship building to drive new memberships and contributed to the financial health of the company- Supported the General Manager in day-to-day oversight and management of the Club

- Built a pipeline of potential members using the tools and resources made available to me by GoodLife- Toured potential members around the club, educated them on how we can support them toward achieving their overall health and fitness goals- Created a plan for new member success, leveraged appropriate GoodLife service offerings- Built and maintained member relationships through consistent member follow-up

- Greeted Members as they come into the Club and check them in for their workout- Properly and efficiently handled incoming calls from Members and Potential Members- Assisted Members on the floor with questions about the FitFix and Cardio machines- Possessed in-depth knowledge regarding Memberships and all Club services and amenities and used this to sell these products when opportunities arise- Handled comments, suggestions and concerns in a courteous and professional manner- Completed Club runs and cleaning tasks as required to maintain cleanliness standards

- Responded to member communication including phone calls, mail, e-mail, and fax in a prompt, courteous, and professional manner- Answered 90% of calls live and responded to email inquiries in 1 business day- Researched and resolved each member inquiry- Gathered necessary documents and information - Maintained a high level of communication and teamwork with each Club/Department Head to ensure a high level of service delivery at each club- Assisted in ensuring ongoing equipment and facility maintenance as well as club cleanliness by communicating any deficiencies to applicable associates- Ensured proper administration and filing of all paperwork- Supported and had full knowledge of all GoodLife programs and services- Adhered to GoodLife policies and procedures