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Senior IT professional with over 9 years of hands on User Support Services experience.
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Tier 2 - Service DeliveryComwell Systems Group Inc. May 2020 - Aug 2020Richmond, British Columbia, Canada -
It Support AnalystBoston Pizza International Inc Jan 2018 - May 2020Richmond, Bc -
It Operations TechnicianAmec Foster Wheeler Aug 2017 - Dec 2017Vancouver, Canada Area -
Desktop Support TechnicianSrk Consulting Jun 2017 - Aug 2017Vancouver, Canada Area -
It ConsultantGdl Technologies Ltd. Mar 2017 - Jun 2017Burnaby, British Columbia, Canada -
Noc AnalystSagenet Mar 2016 - Feb 2017Tulsa, Oklahoma AreaI was part of the NOC team at SageNet. I handled 1st line troubleshooting for our clients via outbound and inbound calls, schedule/hire techs, diagnose and send replacement parts, and resolved many different types of network related issues. Network issues include internal networks, and ISP related issues. -
Support Center AnalystGibson, Dunn & Crutcher Llp Apr 2008 - Jun 2015Greater Los Angeles AreaI was part of a four person team that delivers high level technical support for attorneys and other staff at the law firm in a timely and efficient manner. I kept the firm running at peak efficiency. I either remotely supported our customer/user via phone and remotely controlling their computer, or went in-person to solve the issue they were having. Troubleshooting included desktops, laptops, mobile devices (Blackberry, iPhone, & Android), printers, scanners, and VOIP systems. I also was in charge of updating and maintaining the firms inventory/asset system globally. -
Daps TechnicianMunger, Tolles & Olson Llp Feb 2007 - Apr 2007Greater Los Angeles AreaI worked as a deployment technician to roll out around 400 computers to secretaries, paralegals, and attorneys. This involved upgrading the computers to Windows XP using the System Management Server, Enterprise Vault, Off/Filesite, MacPac, and other legal software. I also performed physical upgrades on the computers, including hard drive swaps, RAM upgrades, or entire computer swaps. I also helped stamp out bugs in the deployment process. -
Computer TechnicianManatt, Phelps & Phillips, Llp Sep 2006 - Jan 2007Greater Los Angeles AreaI worked directly with attorneys and paralegals to support their database management and document production needs. This included searching various databases for the key information needed for their cases, hand coding projects into Concordance, working with Livenote to manipulate data to convert to PDF and other formats, and indexing cases into electronic format so that they could be searchable and organized. -
Digital Scanner TechnicianMerrill Corporation Jun 2006 - Aug 2006Century City, CaI converted large amounts of legal documents into searchable databases, such as Summation and Concordance. I used the L.A.W. Scanner program to convert these documents into SQL Databases that were then imported into the searchable databases. I also converted to paper Outlook and Adobe PST (personal store files or .pst). I maintained Quality Control by implementing a detailed QC record sheet of all the errors found that were produced by the scanner as to find ways to improve on my scanning speed & abilities.
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Counter Intelligence AgentGeek Squad Sep 2005 - May 2006Porter Ranch, CaI diagnosed and fixed both complex hardware and software computer problems. This includes Virus/Spyware removal, fixed broken Windows Shells, graphical glitches, and network troubleshooting. Computer repairs included both Windows and Mac OS systems. I also assisted customers with both upgrading and purchasing new computer systems.
Brian Reynolds Skills
Brian Reynolds Education Details
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Management Information Systems, General
Frequently Asked Questions about Brian Reynolds
What is Brian Reynolds's role at the current company?
Brian Reynolds's current role is Tier 2 - Service Delivery at Comwell Systems Group Inc..
What is Brian Reynolds's email address?
Brian Reynolds's email address is br****@****net.com
What schools did Brian Reynolds attend?
Brian Reynolds attended University Of Oklahoma.
What are some of Brian Reynolds's interests?
Brian Reynolds has interest in Computers, Transhumanism, Space Travel, New Technologies, Virtual Reality, Mobile Phones, Theoretical Physics, Wearables, Swimming, Astrophysics.
What skills is Brian Reynolds known for?
Brian Reynolds has skills like Troubleshooting, Computer Repair, Remote User Support, Computer Information Systems, Windows 7, Windows 10, Windows Vista, Windows Xp, Ios, Android, Blackberry, Computer Technology.
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