Office Of Student Assistance Solutions Center Representative
One Pace Plaza, New York
Office administration, transcript verification, transcript/records research, records management, records imaging and archiving, customer service and project assistance.Job Responsibilities include:-Management of University Records (3 locations)-Records research and verification; includes National Clearinghouse-Provide direct support, troubleshooting, research and customer service for staff and students -Help Desk solutions system-Staff training related to records management and research policies-Develop long-term solutions for records management and archiving effectiveness; Part of green initiative-Conduct daily office support tasks such as answering phones, preparing mail documents, photocopying, etc…-Assist collections disputes; provided requested information for claims-Accurate data input and management-Identify strategies for records research improvements and efficiency with management-Participate in yearly evaluations from supervisor and respond accordingly to any suggestions or directives-Establish strong and stable relationships with colleagues-Anticipate research issues employ appropriate solutions effectively-Fulfill all day to day responsibilities consistently-To be present, on time and engaged in all daily functions-Communicate important information in a timely fashion to supervisors-Respond to supervision and direction, including the potential extension of opportunities for professional development-Display a positive attitude-Be aware of and able to cover the responsibilities of other staff members in the event of an absence