User Support & Troubleshooting: Delivering hands-on support to end users, diagnosing and resolving hardware, software, and network issues across Windows and Mac environments.Infrastructure Maintenance: Managing drive mappings, resolving path-length limitations, and ensuring seamless integration between on-premises and cloud-based systems such as Azure AD and Intune.Cybersecurity: Implementing and adhering to security best practices, managing tools like Microsoft Defender for Endpoint, and assisting with secure access configurations for MDM-enrolled devices (e.g., iPhones with Intune).System Administration: Configuring and maintaining Active Directory, VPN, and administrative shares while ensuring synchronization between on-premises and cloud directories.Automation & Scripting: Developing PowerShell scripts to automate administrative tasks such as auditing Group Policies, managing Intune settings, and troubleshooting ADFS logs.Continuous Improvement: Analyzing workflows and implementing process improvements to enhance the user experience and operational efficiency.