Brian Russell Email & Phone Number

Jacksonville, Florida, United States

❖ Remotely assist clients in a fast paced environment.❖ Manage multiple tickets in queue to ensure SLA is met while fielding inbound calls.❖ Document detailed resolution processes in tickets and submit knowledge base articles and updates.❖ Create email notifications and alerts for large scale user impacted scenarios.❖ Collaborate with the Desktop Support.

❖ Manage site inventory system and generate monthly reports.❖ Create and manage user accounts in Microsoft Active Directory.❖ Manage synced user accounts and device regulations in Google Admin Console.❖ Manage Cisco VoIP extensions and voicemail routing changes.❖ Create documentation of operation procedures for software use and integrate into expanding.

Port Jefferson Station, New York, United States

❖ Perform complex repairs in a timely fashion.❖ Perform independently and collaboratively in a team atmosphere.❖ Interpret advanced algorithmic diagnostic charts and use data to inform decisions.❖ Maintain open communication with customers concerning maintenance intervals and cost.❖ Effectively bridge communication between customers and technicians.