Kyle Schroeder
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Kyle Schroeder Email & Phone Number

Desktop Support Analyst at Helion Technologies at Helion Technologies
Location: Washington Dc-Baltimore Area, United States 1 work role
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✓ Verified Jul 2026 2 data sources Profile completeness 71%

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Current company
Helion Technologies
Role
Desktop Support Analyst at Helion Technologies
Location
Washington Dc-Baltimore Area, United States
Company size
85 employees

Who is Kyle Schroeder? Overview

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Quick answer

Kyle Schroeder is listed as Desktop Support Analyst at Helion Technologies at Helion Technologies, a with 85 employees, based in Washington Dc-Baltimore Area, United States. AeroLeads shows a matched LinkedIn profile for Kyle Schroeder.

Kyle Schroeder previously worked as Desktop Support Analyst II at Helion Technologies.

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Email format at Helion Technologies

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Helion Technologies

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Profile bio

About Kyle Schroeder

Kyle Schroeder is a Desktop Support Analyst at Helion Technologies at Helion Technologies.

Current workplace

Kyle Schroeder's current company

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Helion Technologies
Helion Technologies
Desktop Support Analyst at Helion Technologies
timonium, maryland, united states
Website
heliontechnologies.com
Employees
85
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1 role

Kyle Schroeder work experience

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  • Helion Technologies
    Desktop Support Analyst Ii
    Helion Technologies
    Jul 2022 - Present
    As a Desktop Support Analyst I am the first point of contact for clients requiring technical support. When inbounding calls I quickly gather information to diagnose the issue and its scope. Once determined, I will begin troubleshooting to resolve the issue and escalate to other teams/higher support when applicable.Responsibilities: • I am responsible for inbounding 15+ calls a day and managing a queue of 5+ tickets via phone/email• Troubleshoot issues with Active Directory, DNS,… Show more As a Desktop Support Analyst I am the first point of contact for clients requiring technical support. When inbounding calls I quickly gather information to diagnose the issue and its scope. Once determined, I will begin troubleshooting to resolve the issue and escalate to other teams/higher support when applicable.Responsibilities: • I am responsible for inbounding 15+ calls a day and managing a queue of 5+ tickets via phone/email• Troubleshoot issues with Active Directory, DNS, DHCP, File Permissions, Printers, MS 365, Web Browsers, VPN, and VOIP• Maintain customer relations by promptly resolving incidents and service requests within the SLA• Collaborate with other support members and teams to resolve problems and provide the best client experience• Periodically travel on site to work hands on and resolve problems that cannot be resolved remotely Show less
Team & coworkers

Colleagues at Helion Technologies

Other employees you can reach at heliontechnologies.com. View company contacts for 85 employees →

NG Natalie Green Natalie Green Colleague at Helion TechnologiesHarford County, Maryland, United States View → TW Trevor Weaver Trevor Weaver Colleague at Helion TechnologiesDallas, Texas, United States View → BA Bill Anderson Bill Anderson Colleague at Helion TechnologiesFredericksburg, Virginia, United States View → AW Alex Weiss Alex Weiss Colleague at Helion TechnologiesMullica Hill, New Jersey, United States View → JC John Cortez John Cortez Colleague at Helion TechnologiesDenton, Texas, United States View → MR Michael Romeo Michael Romeo Colleague at Helion TechnologiesBaltimore City County, Maryland, United States View → BR Brian Russell Brian Russell Colleague at Helion TechnologiesJacksonville, Florida, United States View → JS Jordan Simpson Jordan Simpson Colleague at Helion TechnologiesRandallstown, Maryland, United States View → TH Thomas Hall Thomas Hall Colleague at Helion TechnologiesGreenbelt, Maryland, United States View → LS Lunga Smith Lunga Smith Colleague at Helion TechnologiesAtlanta, Georgia, United States View →
FAQ

Frequently asked questions about Kyle Schroeder

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What company does Kyle Schroeder work for?

Kyle Schroeder works for Helion Technologies.

What is Kyle Schroeder's role at Helion Technologies?

Kyle Schroeder is listed as Desktop Support Analyst at Helion Technologies at Helion Technologies.

Where is Kyle Schroeder based?

Kyle Schroeder is based in Washington Dc-Baltimore Area, United States while working with Helion Technologies.

What companies has Kyle Schroeder worked for?

Kyle Schroeder has worked for Helion Technologies.

Who are Kyle Schroeder's colleagues at Helion Technologies?

Kyle Schroeder's colleagues at Helion Technologies include Natalie Green, Trevor Weaver, Bill Anderson, Alex Weiss, and John Cortez.

How can I contact Kyle Schroeder?

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