Brian Salzer Email & Phone Number

Atlanta, Georgia, United States

Remote

Client Success Partner for largest global background screening and identity company. Ultimate owner of client partnership and success. Strategic client conversations and business reviews to spearhead initiatives, and maximized client retention and growth.

Atlanta, GA

Customer Success Manager for a leading managed service provider in Wi-Fi solutions. Trusted advisor for services and hardware upgrades for existing client infrastructure and expansion in hospitality, retail and travel industries. Divested from VMware 03/2016.

Greater Atlanta Area

• Manage, maintain, and grow relationships with a base of over 2,000 individual customers and annual revenue of 5 million
• Oversee customer lifecycle from contract creation to implementation of services and ongoing support
• Work with support NOC team to ensure timely and accurate resolution of customer issues
• Develop and close new relationships through referrals
• Project management – procure equipment, organize installation resources and deliverables, and manage the entirety of the project to meet timelines
• Engaged in regular communications with director level client contacts to provide updates on account status

Greater Atlanta Area

• Top Revenue generator at branch 2013 & 2014; top overall in sales at respective position February, March, April and May 2014. Awarded Platinum Teammate for three consecutive quarters for finishing in the top 5% off all.
• Responsible for engaging in financial reviews, offering products and services to meet client’s financial needs and help them succeed financially.
• Contact clients on a regular basis to build relationships, ensure customer satisfaction and address any financial needs based on current financial priorities.
• Consulted and assisted clients with the following service offerings: mortgages, equity lines, personal loans, commercial loans, boat loans, personal checking, business checking, personal savings account, business.
• Regularly performed cash transactions and vault management.

Norcross, GA

• Managed a client portfolio of 500 clients and total recurring revenue of $1.5 million.
• Accountable for retaining current customer account base while proactively looking for new business opportunities within each account through relationship building and exceptional customer service.
• Served as a sales consultant by solution and product selling, processing orders efficiently, and aiding as customer/technical support.
• Responsible for maintaining high activity in cold calling, prospecting leads, generating referral and repeat business, handling customer issues and requests, managing inventory, utilizing marketing tools, and running.
• Set prospecting and customer appointments using the telephone, field-based canvassing, email and web based technology.
• Regularly visit prospect and customer locations to distribute marketing material, perform sales presentations, and assist customers in the use of Lonesource products and services.

Alpharetta, GA

• Managed beverage inventory by processing and analyzing deliveries.
• In charge of increasing sales by marketing promotions.
• Exclusive buyer for wholesaler.
• Exhibited high standards of customer service when dealing with clients and vendors.

-Responsible for selling EMS Software Suite, by SEMS Technologies, a software tool to help waste water and drinking water utilities more effectively run their day to day operations. -Maintained and managed western sales territory.-Built sales volume and revenue by building and maintaining relationships with key decision makers in the waste water and.

Athens, GA

-Reviewed and proofread scanned books for accuracy before they were shipped out to students with learning disabilities.

Watkinsville, GA

-Effectively ran University Center Computer Help Desk -Provided necessary customer service to students and faculty-Provided IT assistance to students unfamiliar with MS Word, Excel, PowerPoint and the colleges intranet.

Bachelor Of Arts - Ba, Criminal Justice, Sociology

Activities and Societies: • Delta Iota Epsillon National Honor Society

Associate Of Arts, Sociology

Activities and Societies: Gainesville College Oconee Compass – Campus Newspaper-Sports Editor and Assistant EditorWon an award from the.

Education record