Brian Sampson Email & Phone Number

Kyle, Tx, Us

Austin, Texas Metropolitan Area

Perris, California, United States

-Provided IT support for WITS from 2019-2022 and Warehouse Application Support since January 2022Resolved 3,720 tickets in 2023, representing 15.85% of total WAST ticketing volume, the highest among team members-Closed 335 locations tickets, accounting for 54.83% of locations ticket volume-Contributed to PHP tool to streamline resolution of frequent duplicate container tickets, reducing reliance on SQL updates and significantly cutting resolution time-Effectively triaged and escalated high severity (PD) issues, ensuring timely resolution-Triaged 1606 incidents to closure in 2022, with a time to first response of 55 minutes and a resolve time of 11 hours 4 minutes, leading the warehouse application support team this cycle-Demonstrated self-starter attitude and in-depth operational knowledge, facilitating scoping and breakdown of complex issues-Conducted multiple training sessions in local and WITS-wide meetings, focusing on knowledge transfer in areas such as syncing orders to YMS, managing warehouse location data, and updating rows in WMS to minimize direct SQL touches-Received multiple recognitions on the recognition wall for contributions and teamwork-Actively contributed to team pass down by reviewing and closing teammates' tickets, demonstrating commitment to team success-Successfully trained and mentored interns over the last two quarters, dedicating time to address questions and provide guidance on various issues and scenarios

IT support duties included help desk level support for warehouses associates and managers, including both handheld and laptop devices. Setup workstations, imaged computers, setup mobile work carts, and managed electronic waste disposal. Assisted manager in quarterly inventory management meetings to plan purchases and set min/max thresholds on inventory. Provided first-line network support and configuration of cisco switches(vlan assignment, connection troubleshooting)

Chino

Daily duties included assisting warehouse associates with handheld device checkout and battery swap process at the beginning and periodically throughout the shift. During the interim, daily, weekly, and quarterly preventative maintenance was performed. Some duties included cleanliness of IDF cabinets and maintaining documentation. Other duties included printer and basic desktop maintenance, as well as hardware RMA and inventory tracking.

Travel to tournaments and record soccer games on commission.