As a Senior IT Program and Project Management Analyst, I specialize in leading and managing end-to-end IT projects within the pharmaceutical sector. My role involves overseeing the successful execution of projects that span up to 52 weeks, ensuring they meet defined objectives, timelines, and budgets.Key responsibilities include:Collaborating with cross-functional teams, including stakeholders, developers, and business analysts, to define project scope, deliverables, and success… Show more As a Senior IT Program and Project Management Analyst, I specialize in leading and managing end-to-end IT projects within the pharmaceutical sector. My role involves overseeing the successful execution of projects that span up to 52 weeks, ensuring they meet defined objectives, timelines, and budgets.Key responsibilities include:Collaborating with cross-functional teams, including stakeholders, developers, and business analysts, to define project scope, deliverables, and success criteria.Managing multiple complex IT projects simultaneously, with a focus on delivering solutions that align with regulatory requirements and industry standards in pharma.Monitoring project timelines, budgets, and resources to ensure projects are delivered on time and within scope.Utilizing agile and waterfall methodologies to adapt to the unique demands of each project while ensuring transparency and accountability.Leading risk management efforts to identify potential challenges and implement mitigation strategies early in the project lifecycle.Driving continuous improvement by analyzing project outcomes and leveraging lessons learned for future initiatives.My goal is to deliver IT solutions that not only meet current business needs but also support long-term strategic goals, enhancing operational efficiency and ensuring compliance with pharmaceutical regulations. Show less

Responsible for gathering and analyzing through critical thinking large amounts of data from speech analytics tools and Power BI for the Royal Caribbean call center, validating results, risks and issues, and creating functional specifications for solutions to be presented in a summarized way to upper management. If approved, the presented solutions are implemented and followed up until results are visible.

Responsible for managing the company's projects such as the creation of a reporting structure, dashboards, sales and collections trackers. Additionally handling the company's cash application and expense recording as well as accurate of every order handled. Technically minded pushing to use the latest innovations to make the most of every opportunity.

Responsible for managing, leading and developing multiple projects at a global scale with a direct impact in HCL handled Xerox operations. In charge of developing strategies, analyze metrics and tools depending on the project’s needs to ensure improvement on the overall team performance and to meet the contractual service agreements established by the external customer.

Responsible for managing and leading a team of an average 10 FTEs and producing outputs for a $50 MM portfolio in the following areas: collect outstanding debt, perform doubtful receivables, solve dispute management, cash applications, credit and billing.

Expert in all the client specific systems and processes. Aided a Collections Team Leader in delegated activities.

Responsible of managing a portfolio of accounts and accountable for the monthly results and balances.