Brian Schwan Email & Phone Number

Waterloo, Ontario, Canada

Waterloo, Ontario, Canada

As the Manager of Commercial Operations at WUSA, I excelled in achieving departmental strategic goals and re-visioning our operations. With a focus on 24-hour operations, retail, and hospitality business units, I lead five unique business teams with a commitment to elevating our leadership team, process improvement and optimization, revenue generation, and leading our team to record surpluses.Key Achievements:Strategic Planning: Executed outcome-focused business plans for five businesses, ensuring long-term viability and financial health.Facilities Management: Oversaw +1.2M in capital assets, implemented modern solutions to assess management and upkeep, and led business modernization projects.Financial Expertise: Managed budgets exceeding $4 million, transformed business units from net losses to achieving record revenues and positive bottom-line performance.Strategic Partnerships: Built trusted relationships with all administration levels, ensuring efficient use of members' fees.Operational Excellence: Implemented business systems, reducing labor costs by 10% annually. supported the implementation of an ERP, LS Retail, and became the operational SME within the organization.New Business Development: Demonstrated expertise in expanding offerings and negotiating impactful partnerships. Secured new business and led teams in executing student-focused events, increasing sales by+15% on an annual basis. Established UWaterloo's first self-service micro-market, servicing 400+ members daily during peak volume.

As the VP Operations & Finance I was responsible for creating an annual organizational budget of $20M+. I managed the hiring , training and retention of 40+ full time and 200 part-time employees. I worked with our senior leadership team daily to implement strategic and focused strategies to enhance the services and businesses our organization provided. Collectively, we generated $8M + in annual sales, established strategic plans, and focused on producing quality goods and services. Through working collaboratively with the team to focus on restructuring our organization structure, implementing innovative cost controls and programs, empowering managers to solve problems, we saw significant growth and success all around in all aspects of the organization.- Created, presented, and implemented a 3.2 million operational budget & 20+ million dollar organizational budget- Managed 6 direct reports and implemented increased customer service standards org wide- Saved the organization 750k through negotiation and optimization of agreements- Responsible for HR oversight within the organization- Played a key role in increasing sales of business units by approximately 5-10% annually- Project managed a point of sale implementation that impacted all areas of the organization- Created and conducted RFP's for the organization to secure Health and Dental insurance for 30+ thousand students.

Toronto, Canada Area

Humber River Hospital's motto is reinvented patient care. My role was crucial to the success of this motto. Primarily, on a day to day basis I ensured that student volunteers felt empowered to make change and to assist in providing the highest quality of care to our patients on a daily basis.As the Summer Student Volunteer Coordinator I was responsible for recruiting, hiring, and managing over 100 high school and post secondary student volunteers. I was responsible for assigning roles and duties to each volunteer and ensure their skills and abilities fit within a specific department. Additionally, I scheduled the 100+ volunteers in over 25 different departments over 3 hospitals. Within my portfolio I was responsible for fundraiser initiatives, as a team we planned, executed, and evaluated 4 fundraising events.-Recruited, hired, trained, and supervised 100+ volunteers-Facilitated volunteer orientation sessions-Communicated with department managers to ensure floor needs were met-Made important decisions with limited amounts of time-Liaison between departments and volunteer services

As a Resolution Officer at RBC Technology & Operations I monitored internal General Ledger Accounts and assisted in internal investigations. I provided support to branches within Canada to aide them in resolving outstanding and missing financial item. I also managed a Certified Chequing project. I managed a certified cheque process. Oversaw the investation of 1400+ certified cheques that needed to located and approved. Lead a team of 3 to accomplish this task.

Toronto, Canada Area

-Organized and implemented a migration for 1000+ applications within RBC-Communicated with managers and supervisors on project status-Was proactive and detected obstacles before they arose to ensure the migration ran smoothly-Produced reports to managers in regards to the status of the project

Newmarket, Ontario

-Organized a 35 team house league for youth ages 5-18-Ensured all volunteers were informed of up coming events such as tournaments and picture day-Created a schedule and booked floor time for the seasons-Ordered and delivered necessary equipment to teams to ensure they were prepared for the upcoming games

Newmarket, Ontario

-Ensured all customers were treated with respect and given the best service possible-Provided leadership within the team to improve customer service through training sessions. -Organized and hosted product knowledge sessions or fellow employees-Chaired ice breaker activities for fellow employees-Trained part-time employees to provide the best service to our customers