Brian Sharp Email & Phone Number

Newport News, Va, Us

Chesapeake, Virginia, United States

Chesapeake, Virginia, United States

o Early settlement team champion for 2021/2022- led team in early settlement closures. Given additional responsibilities which include prioritizing team claims and assigning them to team members based on expiration date.o Investigate, evaluate and settle moderately to complex auto claims for coverage liability and damages/injuries in accordance with the terms and conditions of the policy contract and state laws. o Enhances claim practices to insure alignment with core objectives and superior customer experience.o Effectively utilizes internal and external resources to achieve superior outcomes and customer experience.o Utilized independent medical evaluations and litigation consults to establish a claim value and negotiate settlement with claimants and attorneys.

Chesapeake, Virginia, United States

o Promoted to work-from-home position in 2016 for excellent job performance.o Provide AUTO/CASUALTY claims service via internal channels (phone, email, fax, mail, other electronic channels) to members and other third-party customers. o Adjust moderately complex auto claims. o Acquires and applies intermediate knowledge of P&C insurance industry products, services/processes to include P&C insurance contracts, coverage, and USAA claim handling processes/procedures. o Collaborates with team members to resolve claim issues and identify appropriate claims for escalation. o Consistent contributor to team metrics, performance metrics. o Supports workload surges and/or catastrophic operations as needed to include working significant overtime during CATs.o Opens/closes claims in an efficient/cost-effective manner, while still servicing our members with the highest level of customer service.o Provides training, file handling guidance, and mentoring to other claims personnel o Supports front line adjusters to maintain and record all claim file information accurately to the auto claims system. o Maintains a superior level of customer service.

Established, maintained and operated communication systems. Assisted in preparation of computer centers. Prepared data systems for operation to include cabling, installation, and removal procedures.During Operation Enduring Freedom, Afghanistan 2012-2013:Entry Control Point Specialist tasked with maintaing the security of the Forward Operating Base. Responsible for the safety of over one thousand personnel. Assisted senior leaders with creating a standard operating procedure for searching and detaining local national personnel and/or vehicles, while respecting the Afghan culture.

Business Administration And Management, General

General Education