Brian Sithole
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Brian Sithole Email & Phone Number

Customer Experience Advisor at FNB South Africa
Location: City of Johannesburg, Gauteng, South Africa 7 work roles 3 schools
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✓ Verified August 2026 3 data sources Profile completeness 86%

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Current company
FNB South Africa
Role
Customer Experience Advisor
Location
City of Johannesburg, Gauteng, South Africa
Company size
17632 employees

Who is Brian Sithole? Overview

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Quick answer

Brian Sithole is listed as Customer Experience Advisor at FNB South Africa, a with 17632 employees, based in City of Johannesburg, Gauteng, South Africa. AeroLeads shows a matched LinkedIn profile for Brian Sithole.

Brian Sithole previously worked as Platform Advisor at Fnb South Africa and Customer Service Team Lead at Fnb South Africa. Brian Sithole holds Generic Management Nqf Level 5, Business Administration And Management, General, Nqf Level 5 from Very Cool Ideas.

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Email format at FNB South Africa

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FNB South Africa

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Profile bio

About Brian Sithole

I have a Generic Management Certificate. I have been working for FNB South Africa as a Team Leader and I have gained invaluable experience within the banking environment. Currently I am looking for a new challenge and I am open to any opportunities. My current role has given me an opportunity to gain more knowledge and skills in client service as well as people management, however I am still excited about the prospect of moving into a new challenging position that will be better suited to my skill setI have a passion for customer service and have leadership qualities. My work experience has provided me with lots of skills such analyzing, problem solving, conflict resolution, motivation and coaching. I am experienced with Micro soft office. I am able to manage a team effectively and I deliver exceptional service to my team and stakeholders. I was responsible for allocating work to my team members, quality checking their work, schedule their lunch and tea breaks, managing their leave days. My other duties were to quality check and manage performance and provide coaching for under performing team members.

Current workplace

Brian Sithole's current company

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FNB South Africa
Fnb South Africa
Customer Experience Advisor
johannesburg, gauteng, south africa
Website
fnb.co.za
Employees
17632
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Company profile
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7 roles

Brian Sithole work experience

A career timeline built from the work history available for this profile.

Customer Experience Advisor

Current
Fnb South Africa

South Africa

Jan 2024 - Present

Platform Advisor

Fnb South Africa

South Africa

Integrated Advise, Customer Devices, Online Platform, Customer Service

Sep 2022 - Jan 2024

Customer Service Team Lead

Fnb South Africa

Gauteng, South Africa

Managed a team of 25 customer service consultants in running and managing the call center on a daily basis. Set targets for all customer service consultants, scheduling and organize shift patterns for agents, lunch and tea breaks. Ensuring that all service consultants adhere to the weekly performance targets, monitoring attendance and punctuality on a daily basis and handling customer complaints. Coaching the team in order to ensure quality of delivery meets the appropriate Standard and providing feedback.

Jun 2018 - May 2020

Team Leader

Fnb South Africa

Gauteng, South Africa

Managed a virtual team of 15 that was situated nation wide. Managed their scheduling and organizing shift patterns for agents, lunch and tea breaks. Conducted daily buzz sessions and work allocation, quality checking and ensuring that the team delivers exception customer service and managing relationship with stakeholders. Conducted regular review on their performance and ensured performance improvement plans are done for under performers. Ensured that all team members adhere to the weekly performance targets. Handled customer complaints and conflict resolution.

May 2015 - Jun 2018

Customer Service Team Lead

Fnb South Africa

Gauteng, South Africa

Managing a team of 12 team members with scheduling and organizing shift patterns for the team. Allocating work evenly and quality checking their work. Providing coaching and support to under performing team members. Conducting daily buzz sessions with the team and providing feedback on the team performance and team targets. Ensuring that the team adhere to daily, weekly and monthly targets. Reviewed monthly performance and provide monthly reports and conducted monthly KPI's.

Sep 2012 - Jun 2015

Customer Service Specialist

Fnb Business Banking

Gauteng, South Africa

Bank Code Consultant for FNB and other banksProviding customer service support to FNB customers with their general daily transactions, statements and opening business accounts.

Sep 2008 - Aug 2012

Contact Center Agent

Merchants

Gauteng, South Africa

Customer service consultant Trouble shooting cellphone network problems, providing solutions to customers problems, blacklisting and activating sim cards.

Jun 2006 - Jul 2007
Team & coworkers

Colleagues at FNB South Africa

Other employees you can reach at fnb.co.za. View company contacts for 17632 employees →

NS Njaki Sithole Njaki Sithole Colleague at Fnb South AfricaPolokwane, Limpopo, South Africa View → SM Simthandile Mhlongo Simthandile Mhlongo Colleague at Fnb South AfricaDurban, Kwazulu-Natal, South Africa View → SA Shemone Adams Shemone Adams Colleague at Fnb South AfricaGauteng, South Africa View → KM Khangelani Mqolo Khangelani Mqolo Colleague at Fnb South AfricaCity Of Johannesburg, Gauteng, South Africa View → KM Keketso Masaleng Keketso Masaleng Colleague at Fnb South AfricaPretoria Metropolitan Area, South Africa View → TA Tshegofatso Audley Pelompe Tshegofatso Audley Pelompe Colleague at Fnb South AfricaCity Of Johannesburg, Gauteng, South Africa View → RA Renee Abrams Renee Abrams Colleague at Fnb South AfricaCity Of Johannesburg, Gauteng, South Africa View → JV Jannie Van Aswegen Jannie Van Aswegen Colleague at Fnb South AfricaCity Of Johannesburg, Gauteng, South Africa View → NT Ntombi Tshabalala Ntombi Tshabalala Colleague at Fnb South AfricaJohannesburg Metropolitan Area, South Africa View → KB Kate Barnes Kate Barnes Colleague at Fnb South AfricaCity Of Johannesburg, Gauteng, South Africa View →
3 education records

Brian Sithole education

Generic Management Nqf Level 5, Business Administration And Management, General, Nqf Level 5

Very Cool Ideas

Nqf Level 5, Information Technology

College Campus

Education record

It Intellect
FAQ

Frequently asked questions about Brian Sithole

Quick answers generated from the profile data available on this page.

What company does Brian Sithole work for?

Brian Sithole works for FNB South Africa.

What is Brian Sithole's role at FNB South Africa?

Brian Sithole is listed as Customer Experience Advisor at FNB South Africa.

Where is Brian Sithole based?

Brian Sithole is based in City of Johannesburg, Gauteng, South Africa while working with FNB South Africa.

What companies has Brian Sithole worked for?

Brian Sithole has worked for Fnb South Africa, Fnb Business Banking, and Merchants.

Who are Brian Sithole's colleagues at FNB South Africa?

Brian Sithole's colleagues at FNB South Africa include Njaki Sithole, Simthandile Mhlongo, Shemone Adams, Khangelani Mqolo, and Keketso Masaleng.

How can I contact Brian Sithole?

You can use AeroLeads to view verified contact signals for Brian Sithole at FNB South Africa, including work email, phone, and LinkedIn data when available.

What schools did Brian Sithole attend?

Brian Sithole holds Generic Management Nqf Level 5, Business Administration And Management, General, Nqf Level 5 from Very Cool Ideas.

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