Brian Spence Email & Phone Number

Greater Los Angeles Area

World class customer service; training and development, coaching and motivation of staff on all aspects of customer service, selling techniques and operations of store; product knowledge an ordering, sales analysis; employee recognition and discipline; opening and closing store, loss prevention, money handling and control; insuring accurate and thorough donation product quality control and pricing, flow and placement from donation center and production to sales floor; sales floor organization, merchandising and colorization of product displays; supply ordering; insuring completion of custodial duties.

Greater Los Angeles Area

World class customer service, opening and closing stores, writing staff schedule for 60+ employees, loss prevention, money handling and control, sales analysis, product knowledge and ordering, insuring accurate and thorough product flow and placement from receiving to sales floor, organization and maintenance of product displays, oversee and assist specialty departments such as Music and Cafe; Community Relations and outreach to teachers, schools and libraries; hire, train, coach and motivate staff on all aspects of customer service, selling techniques and operations of store; writing employee evaluations, employee recognition and discipline; organize and supervise annual inventory; coordinating, staffing and assisting with instore and offsite events; insuring completion of custodial duties.

Greater Denver Area

World class customer service, opening and closing stores, writing staff schedule for 20+ employees, loss prevention, money handling and control, sales analysis, product knowledge and ordering, insuring accurate and thorough product flow and placement from receiving to sales floor, forklift and pallet jack operation and certification, organization and maintenance of product displays and planograms, oversee and assist specialty departments such as Print & Copy Center and Furniture; hire, train, coach and motivate staff on all aspects of customer service, selling techniques and operations of store; writing employee evaluations, employee recognition and discipline; organize and supervise annual inventory; insuring completion of custodial duties. I also assisted in the building of fixtures and displays of multiple new stores locations throughout the western states.

Woodland, Ca

World class customer service, accurately receive and process product into stockroom, supervise receiving and stockroom staff to ensure proper organization and flow of product, loss prevention, accurately process invoices; forklift and pallet jack operation and certification; hire, train and coach staff on customer service and operations; organize and supervise annual inventory; insuring completion of custodial duties.