Operations Manager
Current20 year Banking Manager focusing on front line management of operations team in Consumer Services Banking specializing in ACH and Wire electronic payments. Electronic payments included in Direct Deposit, Federal Benefits, Milirary Benefits, Private Pensions, and other electronic forms of transmitting payments through the ACH Network & EPS. Supported largest Bank merger in industry (Wells Fargo and Wachovia Bank) converting several million customers to new platforms, billing policies and procedures. Managing daily operational processing of Treasury Reclamations teams in Chennai, India; Roanoke, Virginia; Chandler, AZ. Currently located in Chandler Arizona, managing both local and remote team members. Provide support for development and administration of Risk and Control procedures to insure compliance to Regulations, ACH NACHA Guidelines, applicable Federal Laws, and internal Wells Fargo compliance and regulations. Direct Management of team member performance, development, and career pathing.
