Brian Steer Email & Phone Number

MEAI, APAC, North America & Caribbean Regions

Occ Operations Control Centre

The Duty Director leads the Control Centre (on a shift basis) and is responsible for the day-to-day operation of the airline in the most efficient manner, whilst ensuring safety and compliance is not compromised.The role provides guidance for operational issues and enables crucial decisions to be made in a timely manner, considering the airlines optimum operational and commercial interests.The Duty Director is considered critical to managing a large group of cross-functional staff to minimise the frequency of disruptions to the schedule. Where disruption has occurred, the Duty Director ensures the OCC teams achieve prompt schedule realignment.Whilst on duty, the Duty Director is responsible for the management of all OCC elements to ensure that they are functioning as one with clear communications and lines of authority maintained, particularly during difficult disruptions. See less

Iocc Intergrated Operations Control Centre

London Gatwick

Responsible for full front of house Customer Service, promoting the BA brand and values.