As an experienced IT professional, I have a proven track record of managing and optimizing IT infrastructures across multiple offices. I have administered servers, VPNs, phone systems, network switches, firewalls, and two-factor authentication systems. My role also involved supporting remote users globally and ensuring the smooth operation of workstations and battery backup units.I have successfully transitioned companies from Active Directory to Entra ID and from Microsoft Office 365 to G-Suite. Additionally, I facilitated the implementation of remote work setups during the COVID-19 pandemic and established robust online and offline backup systems. My efforts in streamlining IT products and services have led to reduced complexity and enhanced efficiency.I have a strong background in conducting vulnerability scans, applying necessary fixes, and updating server certificates. My technical expertise extends to optimizing workstations, troubleshooting networking errors, and setting up wireless networking on new workstations. I have also contributed to the achievement of ISO 27001 and ISO 9000 certifications for my company.With a commitment to continuous improvement, I authored comprehensive documentation for server configurations and standard operating procedures. My dedication and expertise have been recognized through multiple Employee of the Month awards. I am adept at managing departmental budgets and inventory, and I have played a crucial role in developing incident response plans and migrating internal infrastructure to Amazon Web Services (AWS).Outside of work, I enjoy pursuing unique hobbies that enhance my problem-solving skills and attention to detail. I have a collection of radioactive objects such as uranium glass and vintage fiestaware, and I enjoy discovering radioactive items using a geiger counter and UV flashlight. In my downtime, I delve into retro vintage video games and have honed my skills by building electronics with Arduino and other microcontrollers.