Drives product excellence by focus on advancing cell biology, molecular biology, sequencing, and real-time PCR technologies within the organization. Leverages an industry-leading Services and Support team, particularly Applications Scientists, to consistently exceed customer support expectations.Serves as the representative for Technical Applications Scientists (TAS) and Field Applications Scientists (FAS) on new product development teams, ensuring their insights and expertise are embedded at every stage of the New Product Introduction (NPI) process.Develops and implements strategic training and support frameworks for key New Product Introductions (NPI), partnering with Product Managers (PMs) and cross-functional teams to align on Service and Support objectives.Ensures compliance, training, and operational readiness for regulated applications, such as diagnostics, within the Service and Support scope.Creates comprehensive, actionable readiness plans to achieve support excellence, engaging in strategic decision-making and driving process improvements to support a wide array of new and established products.Adapts to emerging technologies to enhance Service and Support capabilities and communicates key initiatives to leadership, establishing clear processes for customer-facing teams.Increases visibility into product applications, ensuring Service and Support teams have access to critical product information and activities across the organization.

Provide support as a Technical Account Manager for our customers from pre-sales processes through long term support of clinical sites implementing our Ion Torrent Next Generation sequencing technology.Provide technical sales support for both existing and new product launchesProvide technical training and coaching to field support team membersLead clinical support team member for new product/application introductions, ensuring focus on unique needs of clinical customers.

Providing an outstanding customer experience to our sequencing clients in the MidAtlantic region. CAS score consistently in the high 90’s.Provide advanced troubleshooting and escalation management across all sequencing technologies supported. Maintain customer relationships and develop new opportunities within my region.Support new product introductions, collaborations, and early phase technical trials

Development for Ion Torrent Personal Genome Machine and Ion Proton.Support exponential growth of projects through work on development of novel sequencing polymerases.

Manger for R&D team working on development of Class 2 Medical Device for HLA Typing.Provided team leadership and project management roles for team.

Technical Manager for Applied Markets; Food, Water, Environmental, and Biodefense/security group.• Responsible for overall coordination of R&D projects focused on Molecular Environmental Diagnostics and Environmental Microbiology centered tools.o Actively Manage the Integrated Program plan to ensure all programs delivered on time, on budget, and designed for Quality (DFQ) implementing designed for Six Sigma (DFSS) principles early in the development process.o Consolidation of materials, preparation of and review of documentation on projects under my program.• Developed novel rapid microbiological methods for detection of a wide range of pathogenic microrogranisms including E.coli O157, Salmonella spp., Listeria monocytogense, Legionella spp., Cryptosporidium, Giardia, various Bacillus spp., Mycobacterium paratuberculosis.o Developed first commercially available Cryptosporidium genotyping kit. Finished development and kit configuration in 4 month timeframe.o Developed Dynabeads MAX products for rapid and sensitive detection of E.coli O157 in food matrices.o Lead development of Automated Large Volume Immunomagnetic Seperations instrument

• Developed and optimized more robust immunoassays for the analysis of recombinant human proteins in clinical samples, draft SOPs for these assays, transfer protocols to Quality control group.• Developed PK and immunogenicity protocols utilizing Biacore 3000• Created reagents necessary for research projects within group; labeled antibodies and proteins, purified antibodies and proteins as necessary, novel antibodies.• Transferred and trained other groups (within Clinical Immunology, QC, Antibody Development and Protein Development) on assays, and continued as consult on projects as needed• Qualification and Validation of new assays for Pharmacokinetics and Immunogenicity• Project lead, performing fermentations producing recombinant protein products in BioFlow 4500, BioFlow 3000, and 100L Braun fermentor for phase I through phase III development work.

Developed and implemented innovative diagnostic assays in support of IND and Phase 1 clinical studies.

Performed in process bioburden testing of all final products in a cGMP microbiology laboratory.Produced media for support of testing in lab as well as sterility testing of media.Performed Antimicrobial Effectiveness testing in support of new products and packaging changes.Performed environmental monitoring of production suites as well as investigation of product contaminations.Created interactive online cGMP training module of new hires to be used internally by microbiology group.Participated in environmental health and safety committee.

Research IGFBP-3 mediated apoptosis induced by Taxol treatment of PC-3 cells; high serum induced apoptosis of PC-3 cells. Studied signal transduction of cytokines (TNF-*, TNF-*, Bcl-2, TGF-*,) in vitroUsed confocal microscopy to follow intracellular localization of proteins Performed small scale protein purifications, SDS-PAGE gels, Western and Southern Blots, isolation of RNA and DNA, amplification of RNA and DNA, quantitation of RNA and DNA, gel extractions, in vitro cytotoxicity studies, apoptosis assays.