Technical Account Management for Jacksonville's premier managed service provider. Monitor and review environments and current account settings across 25+ clients.

Desktop, network, and process support for USS Irvin Facility, as well as USS Clairton Facility in Pittsburgh's Mon Valley. Active Directory maintenance, and cleanup, desktop administration. Created physical backup strategy for backup of vital environmental data from legacy platforms within Clairton Chemlab. Implemented a Solid State Drive initiative to harden information infrastructure in some of Clairton's most challenging high-gas industrial areas. This initiative along with a 5 of our Hope Industrial Enclosures was projected to save the company $100,000 in equipment replacement and repair annually. Terminated and punched down cable runs. Configured many production level as well as business level client-side machines. Created specific toolsets to aid with drive recoveries within Clairton FIS office. Managed all Irvin and Clairton client-side IT assets, including printers, and Ricoh lease replacements. Transition to Manager of Facility Infrastructure for Clairton facility. Partner with valley administrator to upgrade aging host hardware. Migration of Environment of Vsphere 5.5 to 6.5. Administer new server VMs by departmental need.

Processing and voiding latent prescriptions out of the proprietary Caremark LINKS mail order pharmacy system. Make any recommendations or changes according to need or requirement.

Re-install Apple and Microsoft operating systems. Remove viruses and implement strategic security initiatives. Clean and tune-up operating systems. Troubleshoot OS configurations. Troubleshoot and setup small LANs. Install hardware. Recover and backup hard drive crashes. Build custom PCs.

Involved in the creation of new printer scripts. Created PHP-coded email forms for the library. Acted on help desk tickets repairing PCs, both physically plus Windows configuration and re-installs. Achieved a high-level of productivity with service to those tickets. Acquired and rebuilt a legacy Dell Poweredge print server, resulting in a $3,000 cost savings, and supporting 75 of the school's administrative staff. Experience with Windows Server 2003. Prepped a new Dell server for the common drive. Created weekly tape back-ups. Worked with active directory and Microsoft Exchange Server. Aggressively implemented social networking blog accounts through Wordpress, Youtube, and Facebook. Trained other interns to edit with the blogs.

Proposed 40+ page re-design in Dreamweaver. Responsible for office’s internal IT infrastructure alongside Wulf Consulting. Responsible for file recovery, drive-mapping, and antivirus updates on short notice when Wulf Consulting was not involved or called.

Designed and sold custom cabinetry, casework, and office layouts. Used a multitude of power tools like the table saw, router, drill press, and edger. Constructed cabinets and casework for subcontractors as well as clients. Sold various lines of office furniture and improved annual sales by 5% in 2008. Did some IT work with Internal office computer maintenance and file management. Built a simple workgroup file server for back-up and recovery. Project management on select jobs.