Victor Araoz Email & Phone Number

Designed enterprise technical solutions for Project Fuel clients, which involved projects such as server upgrades and migrations, email security enhancements, transitioning from on-premises to cloud setups, setting up, replacing, or improving network infrastructure, comprehensive network renovations, deploying monitoring tools, upgrading or migrating applications, and more.• Made sure scheduled quarterly business projects were effectively carried out according to set deadlines to promote corporate growth and utilize the principles of 80/20 and 20/80 operations.• Maintained a harmonious relationship with the President in all aspects of the role, performance, and the development of new products. Supervised operations staff and facilitated company-wide compliance with policies and procedures.• Implemented measures to safeguard data security and control access rights, reducing the risk of data breaches that could undermine the trust of both clients and employees.• Safeguarded the confidentiality of all business plans, discussions, innovation, and employee information• Consistently met the specified PPD (Proposals per Day), PPW (Proposals per Week), and average delivery time objectives.• Developed systems and procedures to improve operational quality and team efficiency.• Led hiring, onboarding, and training new hires to fulfill business requirements.

Designed enterprise technical solutions for Project Fuel clients, which involved projects such as server upgrades and migrations, email security enhancements, transitioning from on-premises to cloud setups, setting up, replacing, or improving network infrastructure, comprehensive network renovations, deploying monitoring tools, upgrading or migrating applications, and more.• Oversaw management and proposal development for highest profile account, minimizing direct operational involvement while enhancing proposal quality and daily operations. Drafted documentation detailing design requirements and technical specifications.• Promoted automation standards and initiatives, successfully saving over 80 hours every month.• Assembled a culturally and operationally aligned team, and guided team members with minimal intervention from the President.• Addressed design challenges and evaluated alternative design models to meet project requirements.• Collaborated with cross-functional teams to conceptualize and refine product concepts.• Brainstormed with product designers to implement and refine new proposal development processes.

Oversaw a diverse group of 12 clients, including local government and publicly traded entities, with seat counts ranging from 8 to 120, totaling 600 endpoints. Handled customer service and technical support and served as the primary point of contact for L3 escalation from the helpdesk and L2 Blue Team analysts. Conducted quarterly business reviews with Points of Contact (PoCs).• Developed automation solutions using PowerShell and batch scripts to address various needs such as application deployment, system management, and system monitoring, among other tasks.• Ensured all Blue Team clients maintained optimal Windows and third-party software patch levels. Upheld the health of backup systems for all Blue Team clients.• Managed various tools to enhance our operations, including maintaining the business intelligence tool Bright Gauge, the network monitoring tool Auvik, the systems monitoring tool Liongard Roar, and several custom monitoringtools.• Performed continuous monitoring of network traffic, log data, and SIEM alerts to detect and respond to security incidents promptly and effectively.• Maintained and updated incident response playbooks and procedures, optimizing incident handling and minimizing downtime.• Conducted regular red team exercises and penetration testing to identify weaknesses in the organization's defenses and use findings to enhance security measures.

Gainesville, Florida

Oversaw, planned and executed a variety of projects, which encompassed tasks such as migrating Windows Servers, transitioning from on-premises Exchange to hosted Exchange for email, migrating and upgrading applications, upgrading or installing WatchGuard firewalls, enhancing wireless networks with WatchGuard, Ruckus, and Ubiquiti equipment, revamping entire network infrastructures, and implementing backup solutions.• Provided comprehensive documentation and training to diverse audiences, including end users and technical staff. Set up firewalls, configured Wi-Fi controllers and access points, installed switches, set up servers, and implemented software solutions from the ground up.• Monitored all client networking hardware, including firewalls, switches, and access points, totaling over 70 devices.• Managed and maintained 35 client backup and disaster recovery (BDR) devices from Datto and Replibit. • Oversaw Windows and third-party patching for all client workstations and servers.• Managed the internal RMM tool, Connect Wise LabTech, and handled the configuration and maintenance of all Zultys phone systems, including patching and setting up these systems from scratch.• Responded promptly to network incidents, diagnosed root causes, and implemented timely resolutions. Reduced network downtime by 20% through efficient troubleshooting and resolution.

Provided remote and telephone assistance to customers at Communications Systems, Inc., assisted with tasks such as setting up, maintaining, and installing Windows Server-based networks using Server 2008, Server 2012, Server 2016, and Small Business Server 2011, as well as Windows client operating systems ranging from Windows 7 to Windows 10.• Customized PowerShell and batch scripts and distributed them through Active Directory and Group PolicyObjects.• Tackled troubleshooting tasks related to various hardware devices.• Delivered frontline IT support to resolve hardware and software issues, providing timely and effective solutions to minimize downtime. Maintained an inventory of IT assets, ensuring accurate asset tracking and replacement as needed.

Delivered remote and telephone assistance to RA Computer Solutions' customers. This support encompassed basic troubleshooting tasks and setting up Windows Server-based networks using Server 2008 and Server 2012; conducted issue resolution activities, including diagnosing performance problems and addressing hardware device issues.• Installed workstations and servers configured with Windows Server-based networks (Server 2008/2012). • Provided first-level technical support to end-users via phone, email, and remote assistance tools.• Collaborated with cross-functional teams to escalate and resolve complex technical issues.• Provided technical assistance to RA Computer Solutions' customers to set up Windows Server-dependent networks and resolve hardware-related issues.• Conducted regular preventive maintenance to extend hardware lifespan and reduce the risk of unexpected failures.