Brian Sullivan Email & Phone Number

Columbus, OH, US

Powell, Ohio

Powell, OH

– Quickly learned and developed vast product and systems knowledge to effectively handle inbound calls from customers with a wide array of banking needs– Utilized excellent communication skills and product knowledge to provide positive customer experiences, build trust and develop stronger customer relationships– Mentored new employees by demonstrating.

Columbus, Ohio

• Handled complex multiple party coverage and liability investigations for auto insurance claims
• Responsible for making complex liability decisions based on state and local laws, interviewing parties involved, reviewing police reports, analyzing physical evidence and other available information
• Mentored junior associates by answering questions, reviewing files and monitoring performance
• Utilized strong analytical and communication skills to negotiate fair settlements for customers and claimants

Columbus, Ohio

• Handled single party auto insurance claims and non-injury, two party auto insurance claims when coverage and liability were clear
• Utilized strong analytical and communication skills to negotiate fair settlements for customers and claimants

Powell, Ohio

• Providing security and peace of mind to current and new clients by identifying their insurance needs and providing the proper coverage.
• Maintaining strong customer relationships through excellent customer service.
• Managing social media and technologies.
• Assisting in agency process analysis and development.

Westerville Ohio

• Learned and applied a versatile set of construction-related skills.
• Worked quickly and efficiently, both alone and in a team environment, to meet strict deadlines.
• Managed jobsites, employees, and subcontractors when lead-carpenter was not present at jobsite.
• Managed the initial process of hiring new employees by preparing an application form, drafting an employee hand-book, and posting job openings online.