Brian Tate Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

-Local IT support for SF Bay Area, Silicon Valley, Sacramento, and Chicago offices-Troubleshooting for Windows 10/11 and Mac OS desktops and laptops-Troubleshooting and corporate mobile device setups: iOS, Android-Troubleshooting local and remote network issues-Software experience includes: Microsoft Office 365, Google Workspace, Azure AD-Managing user accounts and group membership in Active Directory-Weekly AV setups-Working with Office Services for local conference room maintenance and updates-Videoconferencing support includes Microsoft Teams, Webex, and Zoom-Supporting remote users via Teamviewer-Logging customer interactions using ServiceNow ticketing system-Set up and deployment for yearly refresh of Windows and Mac laptops-Managing inventory list for laptops-Laptop hardware repairs, working with HP and Apple-Hosting IT Orientation for new hires

San Francisco, Ca

-Troubleshooting for Windows 7 and Mac OS X-Troubleshooting for mobile devices including iPhone, Android, and iPads-Software experience includes: Microsoft Office 365, VMware Fusion, Cisco VPN, OKTA-Creating and managing spaces for collaboration using Confluence and Sharepoint-Managing user accounts and group membership in Active Directory-Assigning software licenses using OKTA-Managing mailboxes, licensing, and permissions using Microsoft Office 365 Exchange Admin Center-Troubleshooting local and remote network issues using Cisco Meraki Dashboard-Videoconferencing support includes Cisco MOVI, Webex, and Zoom-VoIP registrations using FreePBX Administration and deployment-Supported remote users via Bomgar Remote Management Console-Hosting weekly All-Hands Meeting using Zoom-Performing maintenance and troubleshooting for conference rooms-Troubleshooting for network printers-Logging customer interactions using Zendesk ticketing system and JIRA-Set up and deployment of Dell and Mac laptops-Managing inventory list for laptops and mobile devices-Laptop hardware replacement including hard drives and RAM

Milpitas, Ca

Troubleshooting for Windows 7 and Windows 8 laptops and desktopsTroubleshooting for mobile devices including iPhone, Android, and tabletsSoftware experience includes: Microsoft Office 2013, Active Directory, Cisco VPNSupport remote users via Bomgar Remote Management ConsoleImage and deployment for Dell and Lenovo laptopsLaptop hardware replacement including hard drives and RAMAV setups and troubleshooting for conference roomsCisco VoIP registrations, installations, and deployment using Cisco Unified CM ConsoleInstallation of network cables for data network patch panelsHandle 30+ tickets per week using the ServiceNow Ticketing System

Sunnyvale, Ca

Provided troubleshooting for multiple operating systems: Mac OS X 10.9, Windows 7, iOSSoftware experience includes: Microsoft Exchange 2010, Active Directory, VPN, VMWare, MS Office SuiteSupported field sales employees using the remote management tool WebexAssisted 10-20 customers daily using telephone, email, and face-to-face interactionsHandled 10-20 incident tickets per day using Track-It Ticketing SystemImaged and deployed laptops with Mac OS X 10.9 and Windows 7Managed and deployed IT equipment including laptops, monitors, and peripheralsProvided email support using Microsoft Exchange ConsoleManaged employee user profiles using Active Directory

Redwood City, Ca

Provided troubleshooting multiple operating systems: Mac OS X 10.7, Windows 7, iOSProvided troubleshooting for printers, wireless routers, and mobile devicesSoftware experience includes: VPN, VMWare, MS Office Suite, iTunes, Apple Mail, and Google AppsSupported field sales employees using the remote management tools Bomgar and WebexSupported over 80,000 employees internationallyHandled 20-30 incident tickets per day using Remedy Ticketing System and HPSM

Chicago, Illinois

Set up and maintained network infrastructure for 2012 Bank of America Shamrock ShuffleTroubleshooting for Mac OS X Windows XP, Windows 7, network, and printing problemsProvided desktop and field support for over 300 marathon officialsGhost imaged over 100 laptops using Windows Server 2003Laptop repair including, but not limited to, adding RAM and replacing faulty keyboardsManaged inventory for over 100 laptops and 25 mobile devices

Chicago, Il

Set up and maintained network infrastructure for 2011 Bank of America Chicago MarathonProvided desktop and field support for over 300 marathon officialsAdministered protocol to 40 team members for office moveTested network configurations on new floor for office moveImplemented network drive and configured wireless access pointsTroubleshooting for Mac OS X Windows XP, Windows 7, network, and printing problems