Brian Thomas Email & Phone Number

Independently manage customer banking operations and sales for over 2000 customers with over $750,000 collective deposits. Responsible for supervising a team up to ten associates, achieving sales goals, cultivating new customer relationships and employee development. Experienced in consumer banking risk management including implementation of operational controls, regulatory compliance and oversight of assurance audits. Recognized for "Best Practice" sales techniques in 2009-2011.Coordinated and supervised local marketing and sales efforts including "Taste of Charlotte 2011" and "Run the Creek 2011" resulting in a 5% regional sales increase.Performance based compensation award achieved for top 1% ranking in Small Business and Merchant Services segments.Selected to travel the state of North Carolina to meet with branch teams to discuss and execute successful audit procedures that included BSA/OFAC, CIP, REG CC, REG P and REG E audit guidelines and retention procedures. Work with Corporate Security/RISK Management to educate in Regulations and everyday fraud prevention practices. Responsible for detecting and preventing consumer and business banking fraud totaling $50,000 during 2011.Facilitated FDIC certified "Money Smart" training for greater Charlotte metropolitan area on a monthly basis.

Actively seek new customers by using sales techniques such as cold and warm calling and relationship management. Responsible for diving sales and providing customer service in a fast paced environment. Skilled in consumer loans, consumer banking products and everyday banking policies and procedures.Top performer in account acquisition January 2006, with 100 new clients. Selected to present products and services to potential customers at outside business partners.

Provide excellent customer solutions and service with an emphasis on sales. Skilled in "Big Box" deposit operations and sales techniques with an emphasis on in store credit card applications. Appointed employee of the month October 2005, after recognition for providing exemplary customer service.Performance based compensation award for qualified and approved credit card applications during the months of June-September 2005.