Managed customer account and site operations efficiently including analyzing customer feedback to identify and implement improvements to drive business success. Implemented innovative programs to increase employee loyalty and reduce turnover.Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.Trained and guided team members to maintain high productivity and performance metrics.Cultivated and strengthened client relationships using issue resolution and dynamic communication skills.Managed development and implementation of lean and continuous improvement manufacturing initiatives across production environments.Developed systems and procedures to improve operational quality and team efficiency.

Developed and implemented inventory control strategies that increased cycle count efficiency and effectiveness. Achieved year-over-year inventory improvements while leading operations, strategic vision, and long-range planning.Managed employee reviews, training, schedules, and career development.Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.Collaborated with cross-functional teams to develop innovative solutions. Provided issue reports to upper management.Resolved inventory discrepancies and managed client relationships.

Assisted in recruiting, hiring and training of team members. Supervised operations staff and ensured employees were compliant with company policies and procedures.Identified and qualified customer needs associated with departmental SLAs and expedited projects with high success rate.Implemented process improvements to shape organizational culture, optimize procedures for higher efficiency and to help company evolve and grow.Tracked employee attendance and punctuality, addressing repeat issues quickly to prevent long-term habits.Applied coaching techniques and tools to support team members in improving performance.Prioritized and optimized internal policies to maintain responsiveness to demands.

Determined quality department standards, practices, and procedures.Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput, and achieving customer satisfaction.Tracked quality issues with external customers, suppliers, and internal plant operations.Assured consistent quality of production by implementing and enforcing automated practice systems.

Supervised daily shipping and receiving operations for various demanding clients including IBM, Philip Morris International, Ford Automotive, and Lexmark International.Spearheaded training and operations for WMS upgrades including SAP, J.D. Edwards, and IBM AS/400 custom client software.Collaborated with cross-functional teams to develop innovative solutions for 3PL clients DuPont/Dow Chemical, BASF, Ford Automotive, and SunOpta.