Brian Titcomb Email & Phone Number

San Antonio, Texas Metropolitan Area

San Antonio, Texas Area

Lackland AFB San Antonio

• Provide Level I and Level III support for MS Office and MS Windows.
• Provide network support, software development and related services in a help desk setting.
• Assist in the maintenance of 2000+ Active Directory accounts and network shares.
• Lead technician in an office of 12 technicians.
• Server and System Administrator for key critical systems within Wilford Hall (Identipass, MUSE, Echopacs,etc…)

San Antonio, Texas

• Assign incoming tickets to team members and escalate as needed.
• Coordinate customer support issues that must be routed throughout Rackspace departments.
• Strive to educate customers on internal and external resources available to solve support issues.
• Follow Customer Emergency Instructions
• Create Monitors for customers to meet their specific requirements and needs.
• Remotely monitored servers for clients located in multiple data center locations.

Kelly AFB And Mannheim AIN

• Router installation and configuration of Cisco routers (2500 series, etc.)
• Spearheaded the Squadron network upgrade effort from a coaxial backbone to a Fiber Optic backbone
• Coordinated and installed communications lines in a deployed environment
• Set up networks using Ethernet topology, spliced and laid Cat 5/6 cables and installed computers in deployed environments
• Attached diagnostic equipment to communications line to learn if line met specifications.
• Monitored several types of Cryptographic equipment pieces (i.e. Kiv-7; KG-84,) to detect circuit problems