Brian Tran Email & Phone Number

Toronto, Canada Area

• Inspires and motivates five different teams of 30 staff that supports Questrades customer service staff and client base. • Creates projects to identify where the client experience can be improved and uses technology or changes internal process to improve overall client satisfaction• Involved in multiple projects that changed the way the firm conducted business for example change in registered plan trustee and creating solutions to automate client requests.• Identifies gaps that lead to client irritants and presents solutions to directors and executives.• Participates in multiple cross departmental committees to identify issues and monitor regulatory changes in order to create action plans to resolve in a timely manner.

Toronto Ontario

• Developed, maintained and improved policies and procedures for new and current products with emphasis on efficiency for clients and staff.• Managed and responded to inquiries from multiple departments in regards to procedures and policies.• Allocated and prioritized tasks for staff on a daily basis based ever changing business needs.• Uses strong problem solving skills on a daily basis to resolve client escalations to ensure that client satisfaction is met. • Analyzes and approves daily requests from clients by assessing risk to Questrade and our clients, and ensuring Anti-money Laundering policies are maintained.• Coached, supervised and organized an eight person team to ensure productivity and quality standards are maintained.

Toronto, Canada Area

- Assessed clients risk and margin requirements in order to complete withdrawal of funds.- Processed retail and institutional client trades though BPS (Broadridge) and reconciled accounts to ensure accurate reporting.- Reviewed and processed Estate accounts by abiding to compliance and legal regulations.- Updated and maintained Questrade Mutual Fund Maximizer program by collecting mutual fund details and managing payout to eligible clients.- Ensured account opening requirements were met in order to open Registered Education Savings Plans (RESPs).- Investigated and corrected account trade breaks by collaborating with Trade Desk, Risk Dept, and back office colleagues. - Maintained client satisfaction though investigating and resolving client issues.

Toronto, Canada Area

- Opened and renewed client memberships by ensuring client information is collected and managed client database.- Recommended payment and fitness options for clients.- Processed sales and maintained daily float of register.

Toronto, Canada Area

- Maintained client satisfaction by investigating a processing client requests. - Resolved client concerns and inquiries regarding client accounts and credit products.- Exceeded sales and quality targets on a monthly basis.