Brian Tran Email & Phone Number

Toronto, Canada Area

• Inspires and motivates five different teams of 30 staff that supports Questrades customer service staff and client base.
• Creates projects to identify where the client experience can be improved and uses technology or changes internal process to improve overall client satisfaction
• Involved in multiple projects that changed the way the firm conducted business for example change in registered plan trustee and creating solutions to automate client requests.
• Identifies gaps that lead to client irritants and presents solutions to directors and executives.
• Participates in multiple cross departmental committees to identify issues and monitor regulatory changes in order to create action plans to resolve in a timely manner.

Toronto Ontario

• Developed, maintained and improved policies and procedures for new and current products with emphasis on efficiency for clients and staff.
• Managed and responded to inquiries from multiple departments in regards to procedures and policies.
• Allocated and prioritized tasks for staff on a daily basis based ever changing business needs.
• Uses strong problem solving skills on a daily basis to resolve client escalations to ensure that client satisfaction is met.
• Analyzes and approves daily requests from clients by assessing risk to Questrade and our clients, and ensuring Anti-money Laundering policies are maintained.
• Coached, supervised and organized an eight person team to ensure productivity and quality standards are maintained.

Toronto, Canada Area

- Assessed clients risk and margin requirements in order to complete withdrawal of funds.- Processed retail and institutional client trades though BPS (Broadridge) and reconciled accounts to ensure accurate reporting.- Reviewed and processed Estate accounts by abiding to compliance and legal regulations.- Updated and maintained Questrade Mutual Fund.

Toronto, Canada Area

- Opened and renewed client memberships by ensuring client information is collected and managed client database.- Recommended payment and fitness options for clients.- Processed sales and maintained daily float of register.

Toronto, Canada Area

- Maintained client satisfaction by investigating a processing client requests. - Resolved client concerns and inquiries regarding client accounts and credit products.- Exceeded sales and quality targets on a monthly basis.