Brian Trapp Email & Phone Number

West Milford, Nj, Us

Secaucus, New Jersey

• Oversee and manage the implementation of print communications for health care clients• Monitor the ongoing performance and success of each assigned campaign and address any opportunity for process improvement• Ensure that all programs are meeting client expectations within compliance while adhering to service level agreements• Develop and maintain good relationships with clients• Provide clients with routine updates on campaigns and projects as well as offering solutions to products and services based on their business needs• Collaborate and effectively communicate with multiple stakeholders within the organizationthroughout the development cycle of a project• Facilitate meetings with internal and external stakeholders and perform issue resolution asneeded• Participiate in the drafting and proposal of statement of works with management teams• Develop and manage program objectives, milestones, timelines and scope creep on newcomplex programs with minimal oversight• Collaborate with Programmers and Engineers in the development, testing, training and useracceptance phases. This includes data transfer protocols and change control management.• Collect, document, and communicate technical and business client requirements todevelopment and production teams for alignment

Franklin Lakes, New Jersey, United States

• Served as the point of contact for content set-up for multiple Medicare Part D communications• Mitigated risks by setting up timelines, tracking documents and spreadsheets for set-up statuses• Collaborated and communicated with business partners such as Marketing and legal teams• Leveraged data into reporting metrics using Oracle SQL• Elicited, analyzed, and translated compliance requirements to technology teams• Manage the delivery of communication set-up on time within compliance

Franklin Lakes, New Jersey, United States

• Responsible for creation of outbound Medicare Part D member print communications• Gather and document print communication requirements• Coordinate and lead production status meetings with internal team & business partners• Communicate client/compliance requirements to technology partners