Brian May Email & Phone Number

Portland, Oregon Metropolitan Area

Vancouver, Washington, United States

As the director, I led a team of over 80 personnel, establishing robust policies and procedures to cultivate a supportive and dynamic team culture. Through fostering collaboration, we achieved significant improvements in team performance and service quality.One of my key initiatives was spearheading the creation and alignment of the Central Operations team, integrating eight functional areas including referral management, contact center, logistics, facilities, quality, and compliance. This consolidation streamlined operations and facilitated better coordination across departments.Through targeted process enhancements and efficiency measures, we achieved substantial cost reductions while maintaining service quality. Additionally, I oversaw the successful launch of the contact center and referral management departments, further boosting operational efficiency and service delivery.Furthermore, I led the implementation of new communication and management systems, such as phone, fax, and practice management tools. These efforts ensured seamless transitions and improved functionality, supporting our overall mission of delivering exceptional service to our clients.

Twentynine Palms, California, United States

As a member of the Board of Directors and Executive Steering Committee, I contributed to strategic decisions in various areas including informatics, personnel recognition, quality and safety, and equipment planning. This involvement allowed me to provide strategic leadership for healthcare operations at a Naval hospital, overseeing business planning, utilization management, data analytics, and patient services.Despite significant staff turnover, I managed a team of 25 cross-functional personnel, effectively serving the needs of a 22,000-member patient base. Through executive planning sessions, we defined strategic goals, aligned priorities, and developed improvement initiatives to enhance operational readiness and efficiency.I initiated and implemented revised policies, procedures, and organizational structures to improve compliance and staff performance, resulting in zero deficiencies in multiple hospital inspections. Additionally, during the pandemic, I led risk management efforts, collaborating with executive leadership on data-driven strategies for medical operations and vaccination campaigns, ensuring the safety and well-being of patients and staff alike.

Okinawa

In my role overseeing medical planning and coordination for special operations and training activities, I managed healthcare for over 2,600 personnel across the Australia and Indo-Pacific region. Leading a team of 13 physicians and approximately 140 medical assistants, I ensured the efficient and effective delivery of healthcare services.One of my key responsibilities was developing and enforcing operating policies and procedures, providing comprehensive oversight and reporting to ensure compliance and optimal performance. Additionally, I successfully executed more than 1,200 hours of contracted aeromedical evacuation support, which was critical for high-risk training exercises.During the early stages of the pandemic, I spearheaded the creation of operations orders to rapidly align with evolving medical directives, demonstrating agility and proactive planning. Furthermore, I was appointed to lead medical planning for the Okinawa Joint COVID Operations Center, where I coordinated health protection strategies for Navy, Army, Air Force, and Marine operations throughout the region, playing a crucial role in managing the healthcare response during the pandemic.

Okinawa

In collaboration with the Director, I played a key role in managing outcome-focused healthcare operations at an overseas Naval hospital, supporting a patient base of 43,000 with a 32-person clinical team. One of my primary responsibilities was establishing standards for utilization management and referral initiation, ensuring operational compliance at all levels.I also took the lead in developing five-year business plans and designing organizational review processes and dashboard tools to track and analyze performance metrics, enabling us to make data-driven decisions and continuously improve our operations.Moreover, I directed a telecommunications system upgrade project, where I managed a $150K budget, resolved performance issues, and enhanced the customer experience. Additionally, I led a team of eight in revenue-generating initiatives, successfully collecting $4.5M, improving customer satisfaction, and increasing staff retention by 30%.Furthermore, I was selected to oversee trauma center operations in Afghanistan, where I managed a six-person team, registered and tracked nearly 6,000 patients, and developed emergency management procedures in collaboration with internal and external leaders, demonstrating my ability to lead in challenging environments and ensure the delivery of high-quality healthcare services.

Oceanside, California, United States

As part of my role, I developed comprehensive training programs tailored for hundreds of healthcare support personnel, ensuring their readiness for both domestic and international assignments. These programs were designed to equip our teams with the necessary skills and knowledge to effectively carry out their duties in various operational environments. Additionally, I planned and coordinated medical operations during field training exercises, supporting the preparedness of 3,500 personnel by ensuring that medical support was readily available and efficiently managed.To ensure that our training programs remained relevant and effective, I oversaw continuous improvement initiatives aimed at refining training methodologies and incorporating up-to-date practices in medical operations. This involved staying abreast of advancements in medical techniques and technologies, as well as soliciting feedback from participants to identify areas for improvement.One of the key initiatives I led was the design and implementation of intensive training schedules specifically aimed at enhancing the skills of over 75 physicians, nurses, and medical staff in combat medical operations. These schedules were carefully crafted to address the unique challenges and requirements of providing medical care in high-pressure and often unpredictable environments.

Jacksonville, Florida, United States

I provided administrative leadership to the Operating Room Department. I mentored and supervised medical personnel, managed scheduling for a six-room surgical suite, and upheld strict requirements for efficiency and safety.I managed a 40% staff shortage, embracing productivity initiatives to compensate and boost throughput by 50%.I served as a Master Trainer for the TeamSTEPPS patient safety initiative, delivering training to 330 hospital personnel and championing a major cultural shift in patient centered care and safety.

Master Of Healthcare Administration, Healthcare Administration

Bachelor Of Healthcare Management, Healthcare Administration