Brian Watt Email and Phone Number
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Award-winning record of achievement in the management of sales operations and activities, with special expertise in B2B sales, account development and retention, and market penetration. Consistent history of exceeding goals and producing millions of dollars in new revenue. Excel at building and leading top-performing sales and business development teams. Highly experienced at managing relationships with top tier accounts such as PayPal, Go Daddy, American Express, McKesson, Sprint, AT&T, and others. Strong background in partner and customer relations, account management, opportunity development, consultative sales, coaching, and staff motivation. Previously oversaw programs as large as $10M and supervised up to 10 direct and 1,000 indirect reports, including account managers, HR personnel, call center managers, training and quality control specialists, and supervisors, across multiple sites. Familiar with selling into a wide range of business areas, such as technology, telecom, media, utilities, finance, and wellness. Skilled at directing operational improvement projects and managing customer expectations. Excellent problem solving, collaboration, presentation, and communication abilities. Leadership Value: Proficient in consultative, needs-based sales, staff coaching, and customer/client-driven service delivery. Experienced in managing operational improvement projects & teams.
Medcerts
View- Website:
- medcerts.com
- Employees:
- 120
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Executive Account ManagerMedcerts Aug 2024 - PresentPhoenix, Arizona, United States
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Partnership Director - Auguste Escoffier Global SolutionsAuguste Escoffier Global Solutions, A Triumph Higher Education Group Company May 2023 - Jun 2024Phoenix, Arizona, United StatesAs Partnership Director at AEGS I partner with hospitality organizations to create customized training solutions for their culinary workforce. Incorporating a variety of learning landscapes from real time online learning, in person training and hybrid models to meet the ongoing needs of upskilling and educating back of the house talent.
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Partnership Director - Auguste Escoffier School Of Culinary ArtsAuguste Escoffier Global Solutions, A Triumph Higher Education Group Company Feb 2023 - May 2023United States
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Enterprise Partnerships ExecutiveBloomtech Jan 2022 - Dec 2022BloomTech offers virtual technology education within software development and data science, with a no-upfront cost model until graduates start a career making at least $50,000/year.- Helped develop organizations first sales model for new corporate membership and admissions initiative- Responsible for the full sales cycle, from prospecting to contract negotiation of hiring partnerships, resulting in seven membership partnerships in the the first five months of cold sales strategies.- Led efforts for the team in pivoting responsibility from hiring partnerships to admissions partnerships upon the changing business need of the company- Primary point person to develop, negotiate, contract and manage an innovative admissions pipeline and the only international partnership pilot program in organization history. -
National Account DirectorGenesys Works May 2020 - Jan 2022Phoenix, Arizona, United States- Responsible for the creation of a national enterprise account strategy to maximize earned revenue focused on the expansion of current local corporate partnerships as well as developing partnerships with new corporations.- Collaborate with local sales teams to research opportunities of multi-market prospects, drive communication strategies to establish C-suite champions and understand the larger scale workforce needs of the corporate partners.- Coached local sales staff on account planning, consultative selling methodologies and CRM data integrity.- Within the pandemic year, guided corporate partners to pivot their thinking to enable the continuation of supporting a virtual high school internship program, resulting in the stability and growth of upwards of 100% of the organizations largest partnerships. -
Director Of Corporate EngagementYear Up Aug 2017 - Dec 2019Phoenix, Arizona Area• Oversee the sale, management, and growth of Fortune 100 corporate internship partnerships for this non-profit organization’s Arizona territory. Additionally responsible for teaching and mentoring youths ages 18-24.• Carry out the identification and acquisition of organizations for the internship program and work with corporate partners to identify and address skill gaps among interns through academic programs.• Negotiate agreements for $26,500, 6-month internship placements and manage the renewal process.• Perform strategic planning and collaborate with various departments on process and communication improvements. Work with subject matter experts (SMEs) to advance academic training.• Cold call on CEOs, CIOs, CTOs, CISOs, CHROs, and Vice Presidents to develop a pipeline of prospects. -
Associate Director, Partner RelationsYear Up May 2015 - Aug 2017Phoenix, Arizona AreaYear Up's mission is to close the opportunity divide by providing young urban adults with the skills, experience, and support that will empower them to reach their full potential through professional careers and higher education.We achieve this mission through a high expectation, high support model that combines marketable job skills, stipends, internships, and college credits. Our holistic approach focuses on students' professional and personal development to place these young adults on a viable path to economic self-sufficiency
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Owner/OperatorNirvana Bodyworks Dec 2004 - May 2015Tempe, AzFounded & operated successful massage therapy business. Prospected, cultivated & serviced private and corporate clientele. Fortified client satisfaction through consistent and clear communication of expectations & achieved results. Results Oriented: Drove peak client retention through high satisfaction and offering unique services customized for each individual or corporation. Annual increase in revenue each of the 10 years in business Innovative Initiative: Pioneered the creation and dissemination of massage workshops focused towards the general public, training 1000+ people in group and private environment. Massage therapy instructor, authored comprehensive classroom curriculum and trained other instructors on the implementation at Cortiva Institute Self Motivated: Directly responsible for the company creation, vision and direction. Collaborated with medical professionals, networking partners and clientele to insure steady stream of new and repeat business.
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Owner/Vice PresidentStrategic Marketing Enterprises Dec 2002 - Nov 2003Peoria, AzMinority Owner and Vice President of 55 seat outbound call center. Responsible for the management of client accounts/relationships as well as, company operations, quality assurance, training and human resources. Company Establishment: Formed and led teams in the creation and implementation of all company policies and procedures and managed performance of three Directors. Developed all financial forecasts for company prior to establishment Prospected, presented and negotiated contracts in business development efforts. Client Management: Liaison between client and company regarding program expectations & actual results to insure client satisfaction and internal cohesiveness Provided detailed reporting to client identifying performance patterns to optimize sales efforts resulting in being selected as the sole vendor for many client projects
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Executive Operations ManagerGc Services Sep 2001 - Nov 2002Mesa, Az & Copperas Cove, TxResponsible for overseeing the complete operations of two 200 seat inbound customer service call centers with over 500 employees. Managed Directors of Operations, Human Resources, Training and Quality. Customer Satisfaction Improvement: Guided team to improved quality assurance scores, quicker call handling time and decreased wait time. Authored quality assurance program adopted across all company divisions and awarded silver medal honors based on industry standards Implemented motivational trainings resulting in decreased attrition and hiring & training costs Client Relationship Management: Worked closely with client representatives to insure proper staffing, training and monitoring of all client programs. Grew revenue generation by 15% in one year.
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Director Of Operations & Client ServicesTranscom Usa May 1999 - Sep 2001Carmel, InResponsible for the management of six account executives, in charge of daily handling of client programs, as well as four center managers of 150 seat outbound/inbound call centers. Revenue Expansion: Drove companywide expansion of client programs by implementing motivational programs, small scale training modules and an increased emphasis on front end quality. Created, implemented focus groups with all levels of operations, training & quality to determine and employ immediate best practices resulting in client growth by 45%, to $10 million annually. Client Relationship Optimization: Laid the groundwork for attainment of top client satisfaction ratings, creating consultative program review process to maximize client relationships. Implemented client surveys to evaluate program and account executive performance Collaborated with account executives and clients to establish benchmarks to aid in program expansion
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Account ManagerDms 1995 - 1999Scottsdale, AzInterface between clients and internal departments during all phases of client programs. Directly responsible for the day to day management and communication of residential and business-to-business outbound call programs. Sales Driven Results: Guided teams to improved performance levels across several client programs. Consistently ranked in the top 3 of up to 12 competing vendors on client programs Grew client portfolios upwards of 60%, managing accounts of $5 million + annually Effective Communication: Led teams for the development of technology programming, training manuals, quality assurance & control standards and operations benchmarks for all client programs Created and presented detailed campaign summaries outlining successes and recommendations for future improvement Daily communications with clients, internal departments and company executive team regarding program results
Brian Watt Skills
Brian Watt Education Details
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Massage Therapy -
Communication And Media Studies -
Communications
Frequently Asked Questions about Brian Watt
What company does Brian Watt work for?
Brian Watt works for Medcerts
What is Brian Watt's role at the current company?
Brian Watt's current role is Workforce Development Enthusiast | Enterprise Account Development | DEI Champion | Entrepreneur | Coach & Mentor | Problem Solver.
What is Brian Watt's email address?
Brian Watt's email address is bw****@****rks.org
What is Brian Watt's direct phone number?
Brian Watt's direct phone number is (617) 542*****
What schools did Brian Watt attend?
Brian Watt attended Rainstar University, Northern Arizona University, Northern Arizona University.
What are some of Brian Watt's interests?
Brian Watt has interest in Entertaining, Camping, Fishing.
What skills is Brian Watt known for?
Brian Watt has skills like Customer Service, Sales, Team Building, Strategic Planning, Call Centers, New Business Development, Business Development, Account Management, Program Management, Call Center, Sales Management, Marketing.
Who are Brian Watt's colleagues?
Brian Watt's colleagues are Ashley Hunt, Kelly Pierce, Lenore Scott, Mha, Cdf, Kelly Jennings, John Reguera, Mitzi-Elizabeth T. Staton, Rebecca Clem.
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