Brian Webb Email & Phone Number

Elmhurst, Illinois, United States

• Manage and secure multi-site network, including firewall enhancement, security protocol development, and vulnerability detection and mitigation across 500+ user machines using Nessus.• Perform Office 365 migration, providing user support and integration with Microsoft Power Automate for efficient workflow automation.• Enhance organizational security by implementing Duo for C-suite and managerial staff, developing Certificate Authority, and issuing security certificates to all web servers and user machines.• Lead maintenance and upgrade of network infrastructure, ensuring robust server performance, network equipment functionality, and optimal uptime across all business locations.• Specialize in PowerShell and Python scripting for automation and efficiency improvements, alongside managing Azure Active Directory and on-prem Active Directory.• Develop and maintain virtual machine environments for network storage, domain controllers, and print servers, showcasing versatility and technical acumen.• Transitioned from IT support to System Administrator role, reflecting adaptability, technical proficiency, and motivation to grow.

United States

• Spearheaded team of 35 technicians, demonstrating exceptional leadership and organizational skills in increasing department productivity and work quality.• Implemented strategic plans and training programs in collaboration with management, enhancing team capabilities and service standards.• Played pivotal role in mentoring new technicians, ensuring high-quality workmanship and fostering culture of continuous learning and improvement.• Managed and maintained all technician laptops and software, showcasing strong technical acumen and aptitude for IT troubleshooting and maintenance.

United Atates

• Efficiently managed helpdesk operations, including password resets and user access controls, streamlining system access and enhancing security protocols.• Administered Discord channel, implementing integrations and webhooks to foster efficient communication and collaboration among team members and stakeholders.• Spearheaded development and ongoing updates of organization's website, ensuring a robust and secure online presence with up-to-date information and features.

United States

• Guided and supervised a team of 18 technicians, instilling best practices for IT maintenance while promoting high performance.• Maintained up-to-date expertise on latest training methodologies and service documents, ensuring team's skills and knowledge were current and effective.• Played key role in onboarding process for new hires, providing essential training and support to integrate them effectively into the team.• Acted as primary point of contact for customers, efficiently managing service write-ups and queries, demonstrating strong communication and organizational skills.

Bachelor'S Degree, Cybersecurity

Associate Of Arts And Sciences - Aas, Information Technology