Brian Weber Email & Phone Number

Hardware service / repair · Onsite repair tech for Desktop, Laptop, Printer, TV, Servers, Managed network solution repairs on modems, routers and Satellite systems.· Accept new Next Business Day and Same Business day work requests on a daily basis.· Manage new calls with existing calls from previous days to adhere to contractual commitments. · Estimate time and travel between calls to ensure efficient routing between calls.· Call end users to schedule repair times and communicate estimated repair times.· Pickup parts at fedex/UPS for calls that have been scheduled.· Perform on time call updates via web portal to show enroute, onsite, and closing working· Warranty repair on variety of IT equipment dependant on work request· Ensure old parts are properly packaged and returned on a daily basis· Manage “Same Day” work requests during day to range from 4, 6, and 8 hour response times. LEADERSHIP / MANAGEMENT · Production supervisor of 80 employees boxing and sealing finished product· Envisioned new ideas and delivered proposals to management for approval· Interviewed applicants for possible hiring along with enforcing disciplinary actions· Managed project execution and employee allocation from conception phase thru client testing· Performed quarterly evaluations of employees on my team and gave direction for improvement PLANNING / COORDINATING · Created initial estimates on project conceptions for feasibility· Updated/Managed project execution and prioritization· Coordinated upgrades and new installs with other departments· Used PDCA problem solving to improve industrial truck repair costs by 70% STATUS DELIVERY · Delivered weekly and monthly status on projects and existing issues· Translated application development progress to language customers would understand· Managed weekly status meetings with team members for new ideas and existing progress reports· Created project plan templates and procedures to include project status deliver via email DOCUMENTATION · Created technical and user documentation for custom applications I developed· Updated technical and user documentation to include bug fixes and new functionality· Wrote and successfully executed business plan for online consultant website· Documented disaster recovery plan mapping out procedures and times for server and website

Listed skills include Programming, Testing, Problem Solving, Change Management, and 3 others.