Brian Wilhelm Email & Phone Number

Scottdale, Pa, Us

Scottdale, Pennsylvania, United States

Attainment of annual sales revenue and profit plan.Develop full comprehension of Sensus corporate objectives.Support Sales Staff with technical details related to AMR/AMI Sales.Set-up/Demonstrate products: Meters, Reading Equipment, Software, Interoperability Lab.Provide detailed documentation on products/services as needed during sales process.Deliver high level or detailed AMR/AMI/Meter presentations effectively.Produce and Deliver material and Presentations for high/low level meetings.Provide support and detailed content to Territory Manager/Distributor for RFP/RFI opportunities.Manage/Approve propagation study requests assigned by Territory Manager/Distributor.Submit re-run requests as needed with field feedback on requirements.Present case studies and market/product information in Regional/National Industry Conferences.Collect and distribute customer reference lists.Expected to understand all aspects of all Sensus products to provide: EmergencyTroubleshooting in the field, Effective Sales Strategy, Application expectations to customers.High level of network architecture knowledge to assist in troubleshooting and pre-deployment planning.High level of RF knowledge pertaining to FlexNet and Competitive systems.Provide emergency troubleshooting for after-hours support needs.Escalate customer support tickets as necessary within Technical Support.Assist in scheduling RNI/Security Patch upgrades on required FlexNet systems.Develop/Deliver training programs to Distribution and Field Sales on all Sensus related products.Provide ad-hoc training to customers as needed to fill gaps from formal training by Sensus Training Group.

Uniontown, Pennsylvania, United States

Software/hardware support, involvement on the escalation of complex issues and working with Quality Control/Engineering to drive problem resolution, new hire mentoring, phone support on an as-needed basis, and IOU support.Responsible for supporting the Technical Services group and the handling of complex issues for resolution or escalation to other Sensus departments for a future resolution.Software/hardware phone support for AMI/ AMR products in water/gas/electric utility markets.Excellent communication skills when working with other people within the Technical Services group, mentoring technical support front line group, other Sensus departments, as well as our extensive list of customers.Offer near availability Technical Support service to the support engineersDispense advice, point to other sources of information, and work through difficult situations with the Technical Support EngineersResponsible for documentation, training, and supportParticipate in conference calls with the customer and the support engineer, either as leaders of the conversation to server as a model for the support engineer or to speed up resolutionsProvide ongoing mentoring to Technical Services group on as needed basis to keep the group up to date on new technology and changes.

Uniontown, Pennsylvania, United States

Provide Company's North American customers with onsite training and remote phone and web access technical support for the Company's utility meter reading systems including proprietary reading equipment and integrated Windows based software applications. Assist customers and sales representatives with the integration of third party utility billing software. Analyze, diagnose and resolve customer support questions and problems.

New Stanton, Pa

Supply software support for UNIX, Windows NT 4.0/XP and multiple POS applications. Respond to customer service and support issues after hours on an on-call rotation. Train management and end-users on new software upgrade applications. Install and service point-of-sale computer equipment and networks on client site

Bachelor Of Applied Science (B.A.Sc.), Management Information Systems, General, Gpa: 3.7

Associate Of Science (A.S.), Computer Systems Networking And Telecommunications, Gpa 3.4

Education record