Results-driven Service and Fixed Operations Leader with more than 20 years of proven success in auto dealership operations, marketing strategies, profitability, and exceeding customer satisfaction. Expertise in fixed operations management, leadership, and problem-solving, turning around underperforming areas with strong judgment and resourcefulness. Known for a strong work ethic, interpersonal skills, and quick solutions aligned with company goals. Seeking a role to leverage Service Director and Fixed Operations Management expertise, along with marketing and business development, to boost revenue, efficiency, and customer satisfaction.KEY ACCOMPLISHMENTS* Achieved the FCA Customer First Award for three consecutive quarters in 2020 for outstanding customer service and operational excellence.* Enhanced Customer Service Index (CSI) and drove substantial improvements in customer service metrics within just four months.* Promoted to Director of Fixed Operations for exceptional leadership, sales performance, and consistently exceeding performance goals.CORE COMPETENCIES* Operational Oversight: Proven success in managing service, parts, and body shop departments to maximize efficiency and profitability.* Customer Service Management: Dedicated to delivering exceptional customer experiences, promptly resolving issues, and achieving high satisfaction scores.* Vendor and OEM Relations: Skilled in collaborating with manufacturers and vendors to ensure parts availability, warranty compliance, and productive partnerships.* Team Leadership and Training: Experienced in optimizing workflows, identifying process improvements, and reducing costs while elevating service quality.