Brian Wilkinson Email & Phone Number

Coraopolis, PA, US

Philadelphia, Pennsylvania, United States

* Optimized service department operations to enhance efficiency, profitability, and customer satisfaction, monitoring key metrics and implementing improvement strategies.* Maintained accurate and detailed records of service transactions, including service orders, invoices, warranty claims, and other pertinent documentation* Led by example and supervised a.

Pittsburgh, Pennsylvania, United States

* Increased Customer Service Index (CSI), ranked in the top 3 in the district in the 1st year, increased customer pay gross by 23.7% year over year and increased department profit by 36.3% year over year.* Monitored P&L statements, sales forecasts, and daily updates to increase performance metrics. * Implemented service walk-around process at time of write.

Hempstead, New York, United States

* Analyzed key metrics to determine the quality of customer service, delivery, and programs.* Established customer service processes and training which drove increases in retention and satisfaction.* Remained in constant contact with team members and customers to communicate service progress.* Ensured operational expenses remained within budget, while.

Branford, Connecticut, United States

* Achieved on-time and high-quality targets in a fast-paced environment through workflow prioritization.* Consistently ensured service operations and delivery were compliant with the state and federal OSHA regulations, manufacturer policies, warranties, procedures, and guidelines.* Fostered repeat business, increased sales, and enhanced customer.

San Angelo, Texas, United States

* Played a vital role which ensured the seamless operations of all service-related activities including staff oversight, customer service, and performance monitoring.* Provided the necessary resources and training for new service staff to succeed in meeting customer service, sales, and other Store Performance Expectation (SPE) objectives.* Thoroughly.

Cuyahoga Falls, Ohio, United States

* Maximized sales and promoted product by creatively designing and executing advertisements.* Effectively interviewed, hired, managed, and coached a high-performance service team of 250+.* Produced in-depth reports to include P&L statements, sales forecasts, and daily performance updates.* Increased client retention, satisfaction, and loyalty by forging.

Cuyahoga Falls, Ohio, United States

* Analyzed key metrics to determine the quality of customer service, delivery, and programs.* Established customer service processes and training which drove increases in retention and satisfaction.* Remained in constant contact with team members and customers to communicate service progress.* Ensured operational expenses remained within budget, while.

Hampton, Virginia, United States

* Increased satisfaction, service, and relationships by strategically implementing and enforcing standards.* Maintained accurate and updated documentation of sales forecasts, service numbers, and potential risks.* Tactically coordinated, planned, and managed training sessions for more than 45 employees.

Chesapeake, Virginia, United States

* Directed the smooth relocation of the company to a new dealership location and proactively identified and addressed issues involving store operations and/or staff providing prompt and effective resolution.* Maximized business opportunities in the market by actively assisting 40+ employees in the Service Department to design advertising and promotional.

Brewster, New York, United States

* Assist in managing daily operations of the service department, including scheduling, resource allocation, and workflow to ensure smooth service delivery.* Monitor key performance indicators (KPIs) such as service efficiency, productivity, customer satisfaction (CSI), and sales to identify areas for improvement.

1000 Hour Auto Program, Automotive

Armed Detention Officer

Graduated first in my class.

Accademic