Brian Williams Email & Phone Number

Tucson, Arizona, United States

As Assistant Director at ENHANCE Openings, I coordinate appointments, manage our canvassing and telemarketing teams, and deliver exceptional customer service to ensure a seamless experience for our clients. I work closely with our product coordinators to connect homeowners with high-quality window and door solutions, supporting both lead generation and client satisfaction. My role is all about streamlining operations and enhancing client interactions to help ENHANCE Openings make a positive impact in the home improvement industry.

4147 Willow Lake Blvd, Memphis, Tn 38118

Developed responsive web applications from scratch, ensuring cross-browser compatibility and mobile responsiveness.Implemented UI/UX designs, collaborating closely with designers to achieve visually appealing and functional interfaces.Optimized website performance, utilizing best practices and performance tuning techniques.Version control using Git and knowledge of related platforms like GitHub.

Tucson, Arizona, United States

Tucson, Arizona, United States

● Utilized Dragon speech to text software to relay a conversation to the hearing impaired. ● Led and trained a team of 20 customer service reps, trained them with Dragon speech to text softare acheiving a goal of 100% accuracy on their calls, through consistent cycles of coaching and feedback.

Tucson, Arizona, United States

● I started out at J Gilbert Footwear as a shipping and receiving agent and soon was in charge of the I.T. department and then moved on to manage their new store at Plaza Palomino in Tucson AZ.● I showed great problem solving skills at J Gilbert Footwear and implemented Intuits point of sale software to handle the inventory as well as the shipping and receiving.● Finally even though J Gilbert Footware was considered a locally owned shop they did have 5 stores in 3 states so I was able to set up a system where it didn’t matter what store you made a sell in it took it out of the inventory from a central server in San Jose California.

Tucson, Arizona, United States

● At Agero I started out as a regular customer service rep where I responded to stranded motorist and dispatched tow services.● I advanced to a coaching job within 6 months of employment where I could train incoming csr reps to help lower their call times.● Within a year I was promoted from the coaching position to a supervisor roll where I also helped developed incoming csr reps skills as well as rated them on their calls.

Full-Stack Certification Mern, Mern, 4.0

Developed skills in HTML5, CSS3, and the javaScript programming language. Developed skills in front-end libraries such as React and Redux.

Associate'S Degree, Network And System Administration/Administrator, 3.8

● Assosiates Degree in System Administration & Networking ● Certified in Unix/Linux, Windows 7/10, Windows Server 12/13 ● Learned how.