Brian Willis Email & Phone Number

Takatsuki, Osaka, Jp

Takatsuki, Osaka, Japan

In my role as a Team Lead at Genpact's call center, I am responsible for overseeing a team of Japanese-speaking Customer Support Representatives who provide expert assistance for a leading multinational technology company. Through my leadership and guidance, I have fostered a culture of excellence and accountability, ensuring that my team is equipped with the tools and knowledge they need to deliver top-notch support. In addition to managing my team, I am also actively involved in troubleshooting technical issues and providing customers with the information they need to navigate the online shopping experience seamlessly. Through my work, I have developed a deep understanding of customer needs and am committed to delivering exceptional service at every interaction.

In my role as a Tier 3 Technical Support Agent for Genpact, I utilized my advanced troubleshooting skills to identify and resolve complex technical issues for end users. Through a combination of active listening and advanced diagnostic tools, I was able to quickly pinpoint the root cause of issues and implement effective solutions to restore functionality. Additionally, I played a key role in data gathering and analysis, providing critical insights to improve device performance and enhance user experience. As a result of my efforts, I contributed to the overall success of the technical support team and helped to build positive relationships with customers.

Amagasaki, Hyogo, Japan

As a Tier 1 Customer Support Agent for one of the world's largest gaming companies, I provided expert assistance to Japanese-speaking customers, as well as occasional support in English. My primary channels of communication were email and dual chats. Through my work, I honed my skills in cross-cultural communication and problem-solving, ensuring that customers received prompt and effective solutions to their inquiries.

Amagasaki, Hyogo, Japan

Motivated to improve my Japanese language abilities and engage with customers in a hands-on manner, I pursued a position as a Delivery Driver. Through this experience, I gained valuable communication and interpersonal skills by interacting with a diverse range of customers on a daily basis.

アメリカ合衆国

As a freelance Japanese-to-English Translator, I offer expert translation services for clients seeking accurate and culturally appropriate translations. With a wide range of translation experience, including technical manuals, marketing materials, and personal correspondence, I am adept at conveying the intended meaning and tone of the source text. As a self-employed translator, I am highly responsive to client needs and consistently deliver high-quality work within deadlines.

日本 大阪府 枚方市

As an English Teacher, I developed and delivered engaging and effective lessons for a diverse range of students, ranging in age from 5 to 90 years old. My passion for teaching and dedication to student success were evident in my approach, as I tailored each lesson to meet the unique needs and abilities of my students. In addition to my teaching responsibilities, I also contributed to the company's YouTube channel by editing videos to enhance their visual impact and ensure a polished final product. Through my work, I honed my skills in both teaching and multimedia production, positioning me as a versatile and capable professional.

日本 兵庫県 西宮市

During my internship at Kidzania, I had the unique opportunity to teach magic tricks to children in both English and Japanese. This experience allowed me to develop my language skills in a practical, work environment and provided a valuable opportunity to connect with a diverse range of young learners. Through my engaging and interactive approach, I was able to share my passion for magic while also fostering a love of learning and exploration among the children. This internship provided me with a valuable experience and helped me to develop skills in communication, teaching, and cross-cultural interaction.

日本 大阪府 枚方市

As an Assistant English Teacher during my internship at Hirakata Daiichi Middle School, I played a key role in supporting the classroom learning experience for students. Working closely with the lead teacher, I helped to develop and deliver engaging and effective English lessons for middle school students. Through my work, I gained valuable experience in classroom management, lesson planning, and student engagement. Additionally, I had the opportunity to immerse myself in Japanese culture and learn more about the unique challenges and opportunities of teaching English as a foreign language. This internship provided me with a strong foundation in teaching and a deep appreciation for the importance of cultural exchange in education.

Bachelor Of Arts - Ba, Asian Studies

Activities and Societies: - Japanese and American Students AssociationThe main focus of my studies at Old Dominion University was Asian.

留学, 日本語

Activities and Societies: - Kansai Japanese Speech Competition - Assistant English Teacher (internship) - Bilingual Instructor at Kidzania.