• Gather data from client credit reports, personal, business and corporate tax returns and financial statements and property to determine feasibility and impact of loans to client’s budget and usable income using lender guidelines and regulations• Develop business for loan origination in a competitive industry• Maintain client database• Assist clients by being sole point of contact to answer questions during loan process• Confidential handling of sensitive and confidential… Show more • Gather data from client credit reports, personal, business and corporate tax returns and financial statements and property to determine feasibility and impact of loans to client’s budget and usable income using lender guidelines and regulations• Develop business for loan origination in a competitive industry• Maintain client database• Assist clients by being sole point of contact to answer questions during loan process• Confidential handling of sensitive and confidential client information • Consult with underwriters for strategies in resolving individual mortgage application account problems• Interpret and apply applicable federal, state and local laws, programs, policies, procedures, laws and regulationshttp://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/109127 Show less

• Promoted from District Manager to Assistant Zone Manager• Hired, supervised, coordinated and reviewed the daily operations, functions and activities of 25 union and non-union staff employees who oversaw transit of media product in Greater Seattle area• Assisted Home Delivery Manager in overall operations administration and management with daily reporting to upper management• Solved severe issues received in call center • Involved with quality assurance and program… Show more • Promoted from District Manager to Assistant Zone Manager• Hired, supervised, coordinated and reviewed the daily operations, functions and activities of 25 union and non-union staff employees who oversaw transit of media product in Greater Seattle area• Assisted Home Delivery Manager in overall operations administration and management with daily reporting to upper management• Solved severe issues received in call center • Involved with quality assurance and program evaluation• Conducted investigations and reporting of incidents in operations• Developed and monitored budget and operating agreements• Coordinated customer service programs with home delivery staff to ensure operations are responsive to meet customers’ needs with the area’s diverse population• Worked cooperatively with departments, agency officials, administration and outside agencies• Participated in development and implementation of goals, objectives, policies, priorities and budgets for assigned projects and services in designated areas in the division.• Researched, analyzed and evaluated new techniques for service delivery• Managed employee relations and workflow with use of performance measures; Exemplified fairness in resolving complex personnel issues with diverse employees• Established and maintained effective working relationships with other department staff, management, vendors, outside agencies, community groups and the public• Coached, trained and motivated staff; coordinates and/or provides staff training when needed• Oversaw purchasing, tracking and inventory control; analyzed and monitored expenses, authorize expenditures and made recommendations for annual budget Show less

• Began as Assistant Manager then promoted to manager• Planned, developed, coordinated and implemented customer service projects, procedures/programs • Assist with collection of overdue accounts• Supervised contractors in designated area; Monitored contractors for accountability ensuring compliance with best practices/administrative programs • Cross-trained on customer service projects and programs • Prepared presentation materials and publications for internal and external… Show more • Began as Assistant Manager then promoted to manager• Planned, developed, coordinated and implemented customer service projects, procedures/programs • Assist with collection of overdue accounts• Supervised contractors in designated area; Monitored contractors for accountability ensuring compliance with best practices/administrative programs • Cross-trained on customer service projects and programs • Prepared presentation materials and publications for internal and external use• Identified and responded to sensitive community and organizational issues, concerns and needs• Correspondence with customers to ensure resolution of issuesAccomplishments: Sales were 125% of goals and service goals were met 95% of time and 2003 Circulation Employee of Year for achieving/exceeding sales/service goals 100% of the time in 2003 Show less