Brian Wright Email & Phone Number

Bloomington, Minnesota, United States

Eden Prairie, Minnesota

Worked with hearing aide providers across the US bringing service to serve those with hearing needs.- 2019 Quest for Knowledge Award Winner. Peer nomination of commitment to resolution to unsolved questions and communication.- Communicated with audiology, credit, production, sales, and tech support daily regarding product orders and account management tasks.- Fielded and inbound and outbound phone calls and emails with providers across the country relating to hearing aid products and order inquiries.- Investigated and resolved customer order placement via phone, email, and e-commerce website for hearing aid products.

West Bloomington, Mn

• Communicate with product vendors, publishers, and management to ensure products are fulfilled and accessible for customers.• Enforced processes, policies, terms and conditions with customers. • Field customer phone calls and email inquiries regarding products, processes, and incoming orders.• Monitor fraudulent activity of transactions among all 16 online stores.* Process orders from 16 online eCommerce Marketplaces for educational products and exam vouchers.• Produce outgoing reports to track and resolve issues for product sale, distribution and use.• Respond to emails and phone calls regarding questions, placement, shipment and issues for orders with online stores within a 24 business hour deadline.• Track digital & printed orders from placement to delivery of learning materials for certification programs.

Bloomington Minnesota

Minneapolis Mn

• Acknowledged by CEO Bob Whelan for exemplifying the spirit and attitude of the Pearson Vue Team• Answer general candidates questions regarding testing policies and procedures. • Communicate with customers & supervisors on policies and procedures to ensure quality service.• Generate and file incident reports on behalf of candidates to assist in resolving issues.• Navigate multiple resources simultaneously to ensure prompt and accurate information for customers.• Provided customer service quality evaluation score of 95% or better per month.• Remain up to date on changes with client testing policies and procedures to inform candidates.• Recognized for friendliness and politeness routinely throughout calls.• Schedule/Reschedule/Cancel Professional, Regulatory, and GED candidates exams with efficiently and professionalism.

Stillwater/Roseville/Woodbury, Mn

•Assist in managing center activities including business operations, staff management, and parent/student relations. •Respond to inquiry calls and walk-ins of company services.•Prepare/collect student materials for conferencing with parents.•Maintain overall cleanliness of learning facility.•Instruct students’ ages 6-18 using a individualized tutoring curriculum •Tailor instruction to meet students individual learning needs to ensure understanding.•Establish rapport with students and parents enrolled in the Huntington tutoring services.

Woodbury, Mn

Recognized by executive Team leaders for flexibility, can-do attitude, and great customer service. Assisted customers in finding desired products throughout the store. Trained new employees with cash register and cashier responsibilities.

Woodbury Mn

Evaluated student assessments from across the United States on effectiveness in demonstrating understanding of academic objectives.

District 833

Attend to the responsibilities of an an absent paraprofessional. Monitor and support children with individualized needs in all subject areas such as math, art, and literacy.

Hudson, Wi

• Communicated with parents about daily and upcoming events.• Opened and closed program on a daily basis.• Implemented engaging and stimulating activities for program participants.

Master Of Education, Elementary Education And Professional Studies

Activities and Societies: Student Teaching for third grade at Liberty Ridge Elementary School in Woodbury, MN

Bachelors, Elementary Education

Activities and Societies: Hall Council Executive Board, Studied abroad in EnglandAttended in-classroom observations, created lesson plans.