Briana Fields Email & Phone Number

United States

Assisted customers with any inquiries or complaints regarding their orders•Provided technical support for customer's account related issues.• Resolved customer queries and complaints in a timely manner.• Analyzed customer feedback to identify potential areas of improvement.• Developed strategies to ensure high-quality customer service standards.• Created detailed reports on customer experience surveys.• Maintained up-to-date knowledge of product features, benefits, pricing, and promotions.•Participated in team meetings and brainstorming sessions to discuss possible improvements in theCX process

San Antonio, Texas, United States

• Provide customers with product information.• Inform customers of price increases two weeks prior to the increase occurring.• Always maintain professional courtesy with associates and customers.• Maintain thorough up-to-date knowledge of all products pricing and local competition.• Assists in control of shrink and safety results.• Memorized entire line of company products and services , including prices and special discounts • Offered professional answers and advice to curious clients encouraging them to schedule a visit to the showroom

San Antonio, Texas, United States

• Maintained detailed records of test results by entering data and patient information.• Directed the child to examining rooms as necessary.• Took pertinent notes to add to patient reports.• Helped calm children who were nervous and scared during one on ones.• Copied medical records upon request

Hattiesburg, Mississippi, United States

• Determine charges for services requested, collect deposits or payments, or arrange for billing.• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.• Check to ensure that appropriate changes were made to resolve customers' problems.

Memphis, Tennessee, United States

• Interpret data on logistics elements, such as availability, maintainability, reliability, supply chain management, strategic sourcing or distribution, supplier management, or transportation.• Provide ongoing analyses in areas such as transportation costs, parts procurement, back orders, or delivery processes.• Confer with logistics management teams to determine ways to optimize service levels, maintain supply-chain efficiency, or minimize cost.• Track product flow from origin to final delivery.

Shelby, Mississippi, United States

• Formulate, direct and coordinate marketing activities and policies to promote products and services, working with advertising and promotion managers.• Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors.• Evaluate the financial aspects of product development, such as budgets, expenditures, research and development appropriations, or return-on-investment and profit-loss projections.• Initiate market research studies or analyze their findings.• Coordinate or participate in promotional activities or trade shows, working with developers, advertisers, or production managers, to market products or services.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Associate Of Arts - Aa, Business Administration And Management, General, 3.1

Activities and Societies: * Math and Science Club * Miss Accounting 2017-2018